Talk to a Live Person in FedEx Customer Service

FedEx is a corporation that focused on shipping, transportation, e-commerce and business services.

If you need to talk to a live person at FedEx customer service you need to dial 1-800-463-3339 phone number. First of all, you need to say “give me options”, after say “more options” or press 7 at the first prompt, say “even more options” or press 7 at the second and say “it’s something else” or press 8 at the third. After that, you need to stay on the line and the automated phone system will connect you to a live customer service agent from FedEx.

Alternatively you can use the following other available options:

  • Say “schedule a pick up from my address” or press 1.
  • Say “pick up my package from FedEx location” or press 2.
  • Say “shipment status and delivery information” or press 3
  • Say “billing and payment” or press 4
  • Say “find a FedEx location” or press 5
  • Say “get rate” or press 6
  • Say “more options” or press 7

If you say “more options” or press 7 in the above menu you will get the following sub-menu:

  • Say “technical support” or press 1.
  • Say “FedEx Office” or press 2.
  • Say “order supplies” or press 3
  • Say “claims” or press 4
  • Say “get the status of the pick up” or press 5
  • Say “cancel a pick up” or press 6
  • Say “even more options” or press 7

Then if you say “even more options” or press 7 in the above menu you will get the following sub-menu:

  • Say “FedEx account” or press 1.
  • Say “schedule a return pick up” or press 2.
  • Say “return a call” or press 3
  • Say “freight” or press 4
  • Say “international services” or press 5
  • Say “holiday information” or press 6
  • Say “dangerous goods” or press 7
  • Say “it’s something else” or press 8

FedEx Customer Service Hours

Live customer service representatives from FedEx are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.

Fedex Live Customer Service Video Guide

Watch this video guide on how to contact Fedex Live customer service via phone:

How to contact Fedex support via Twitter

To contact Fedex customer support via twitter visit FedEx Twitter page. There click on message button.

Type your message at the prompt below and click on the blue arrow to the right to send it to the FedEx Customer Service.

FedEx Customer Service Options

FedEx Phone Customer Service

  • FedEx Customer Support Phone is 1-800-463-3339. Live customer service representatives are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.
  • For U.S. International Customer Service you need to dial 1-800-247-4747.
  • For U.S. TDD (Telephone Device for the Deaf) Services you need to dial 1-800-238-4461. Customer service hours of operation are 7am to 8pm CST Monday-Sunday.
  • For Hearing Impaired Relay Desk you need to dial 1-888-464-0709.
  • For U.S. Billing Inquiries you need to dial 1-800-622-1147.
  • For U.S. FedEx Express Freight Services you need to dial 1-800-332-0807.
  • For Surface Expedite North America you need to dial 1-800-762-3787.
  • For White Glove Services you need to dial 1-866-280-1810.
  • For Freight Solutions you need to dial 1-888-444-5940.

Fedex Parcel Tracking

To track your Fedex parcel visit FedEx tracking page. Select your location when prompted. Type your FedEx tracking number (you can type multiple tracking numbers one per line) into the text box. Click on the “Track” button to view your parcel current status.

FedEx Frequent Problems

Delayed Deliveries

Just like any shipping company, one of the common issues FedEx customers face is delayed deliveries. These can occur due to reasons like weather disruptions, logistical issues, or customs clearance delays in case of international shipments.
Solution: Customers can track their packages using the FedEx tracking number on the website or app. If there’s a significant delay, customers should contact FedEx customer service, who can provide more detailed information and help resolve the issue.

Lost Packages

Occasionally, packages get lost in transit, causing inconvenience for both the sender and receiver.

Solution: If a package is marked as delivered but wasn’t received, or if the tracking details have not been updated for a significant amount of time, customers should report the issue to FedEx as soon as possible. FedEx will initiate a trace to locate the package.

Damaged Packages

Packages can get damaged during handling and transport, leading to broken or lost items.

Solution: In the event of receiving a damaged package, report it to FedEx immediately. It’s important to take photographs of the damaged packaging and items as they might be required for the investigation process.

Customs Issues for International Shipping

Packages shipped internationally can sometimes face delays or get held up due to customs regulations.

Solution: Proper declaration of the items being shipped, including their value, is essential to avoid customs issues. Understanding and adhering to the destination country’s customs policies can also help prevent such issues.

Difficulties with Package Pickup

Customers sometimes face problems while scheduling a pickup, or their packages aren’t picked up as scheduled.

Solution: FedEx offers flexible options for package pickup. If there’s an issue with scheduling a pickup, contact FedEx customer service. If a pickup was missed, reschedule it as soon as possible and report the incident to FedEx.

FedEx Customer Support Phones for all other countries

Europe:

  • Austria: 0800-123-800.
  • Belgium: 02-752-75-75.
  • Czech Republic: 800-1-33339.
  • Denmark: 70-233-332.
  • Estonia: 8002345.
  • Finland: 010800515.
  • France: 0825-886-887.
  • Germany: 01806-111-800.
  • Hungary: 36-80-980-980.
  • Ireland: 1800-535-800.
  • Italy: 199-151-119.
  • Latvia: 800005300.
  • Lithuania: 8800-20200.
  • Luxemborg: 8002-35-55.
  • Netherlands: 0800-0222-333.
  • Norway: 63-94-03-00.
  • Poland: 801-002-800 or 22-211-80-00.
  • Russia: 7-495-788-8881.
  • Spain: 902-100-871.
  • Sweden: 0200-252-252.
  • Switzerland: 0848-1-33339.
  • United Kingdom: 03456-07-08-09.

Middle East/India:

  • Bahrain: 973-17-334448.
  • India: 1-800-22-6161.
  • Israel: 1-700-700-339.
  • Kuwait: 965-1802233.
  • Saudi Arabia: 800-244-2222.
  • UAE: 800-33339.

Africa:

  • South Africa: 08000-33339.

Asia:

  • Australia and New Zealand: 0800-733-339.
  • Indonesia: 1500342.
  • Papua New Guinea: 675-325-2411.
  • Fiji: 679-672-3412.
  • New Caledonia: 36-67-17.
  • Vanuatu: 23991.
  • French Polynesia: 40-45-365.
  • American Samoa: 699-48.
  • Cook Islands: 233-62.
  • Hong Kong: 852-2730-3333.
  • Macau: 853-2870-3333.
  • China: 400-886-1888 (for mobile users) or 800-988-1888 (for telephone users).
  • Malaysia: 603-7721-1388 or 1800-88-6363 (toll free).
  • Singapore: 1800-743-2626.
  • Thailand: 1782.
  • Cambodia: 0120-003200.
  • Vietnam: 028-3948-0370.
  • Japan: 0120-003200.
  • Korea: 1588-0588.
  • Philippines: 1-800-10-46-33339.
  • Taiwan: 0800-075-075.

Latin America:

  • Argentina: 011-5411-4630-0300.
  • Brazil/Sao Paulo: 0800-703-3339.
  • Chile: 011-562-361-6111.
  • Dominican Republic: 1-809-565-3636.
  • Jamaica: 1-876-960-9192.
  • Mexico: 011-525-55-228-9904.
  • Panama: 1-507-271-3838.
  • Puerto Rico: 1-787-793-9300.
  • Trinidad: 1-868-645-2579.
  • Uruguay: 011-598-2-628-0100.
  • Venezuela: 011-58-212-205-3333.

FedEx Virtual Support Assistant

You can start a chat session with a FedEx Virtual Support representative on the site
https://www.fedex.com/en-us/customer-support.html. Chat is available from 8am to 6pm Monday-Sunday.

FedEx Social Networks Support

FedEx Mailing Addresses

FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116

FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116

FedEx TDD/Hearing Impaired Customer Service Operations:
3885 Airways Blvd. Module J
2nd floor
Memphis, TN 38116

FedEx TDD/Hearing Impaired Customer Service Operations:
3885 Airways Blvd. Module J
2nd floor
Memphis, TN 38116

FedEx Corp. Revenue Services:
3965 Airways, Module G
Memphis, TN 38116

FedEx Cargo Claims Department:
P.O. Box 26628
Salt Lake City, UT 84126

FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116

FedEx Freight Headquarters:
Renaissance Center
1715 Aaron Brenner Drive
Suite 600
Memphis, TN 38120

Common Fedex Issues

How to track a package?

Online:

  • Go to the Fedex Tracking page.
  • Enter your FedEx tracking, door tag or FedEx Office order numbers.
  • Press the “TRACK” button.

By Mobile APP:

  • Open app.
  • Type in your reference or tracking number, or scan the barcode on your label, or you can log in to see all your shipments and your latest shipment details are there on screen.

By Text:

  • Text “follow” and your door tag number to 48773.

By Customer Support Phone:

  • Call 1-800-463-3339.
  • Say “Track my package”.
  • Follow the prompts.

How to Make a Claim for a Lost or Damaged Shipment?

  • Go to the Fedex CLAIMS page.
  • Select your claim type.
  • Click on “START YOUR CLAIM”.
  • Fill in the form and press the “SUBMIT CLAIM(S)” button.

FedEx Help Center

FedEx Fax Number

FedEx does not have a fax number. You can use 1-800-463-3339 phone number to contact FedEx.

FedEx support e-mail

FedEx Opening Hours

Monday 7:30am to 7:30pm EST
Tuesday 7:30am to 7:30pm EST
Wednesday 7:30am to 7:30pm EST
Thursday 7:30am to 7:30pm EST
Friday 7:30am to 7:30pm EST
Saturday 7:30am to 5pm EST
Sunday 7:30am to 5pm EST

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