How to Talk to a Live Person in Scottish Gas Customer Service

If you need to speak to a live customer service representative in Scottish Gas customer service you need to dial 0333-009-5784. To speak with a live agent, you need to press 3 (if you wish to become a new British Gas), then press 4 (to join Hive) and stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you have a question about Heating or Homecare press 1.
  • To discuss your gas or electricity account press 2.
  • If you wish to become a new British Gas customer press 3.

Scottish Gas Customer Service Hours

Live customer service representatives from Scottish Gas are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.

Scottish Gas Customer Support Phones

  • Scottish Gas Customer Support Phone is 0333-009-5784. Live customer service representatives from Scottish Gas are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.
  • For Priority Services Team you need to dial 0800-072-8625.
  • For Energy you need to dial 0330-100-0056. Live customer service representatives are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.

Scottish Gas Social Networks Customer Service

Scottish Gas Mailing Addresses

General queries and correspondence:
British Gas, PO Box 227, ROTHERHAM, S98 1PD

Complaints:
British Gas, Complaints Management Team, PO Box 226, Rotherham, S98 1PB

Scottish Gas Live Chat Support

You can start a live chat session with a Scottish Gas Support Agent on the Scottish Gas Support page. To speak with a live agent, you need to press the “Chat” button in the bottom right of your screen.

Scottish Gas support e-mail

Scottish Gas doesn’t offer live support via e-mail.

Scottish Gas Help Center

Scottish Gas Opening Hours

Monday 9am to 5pm
Tuesday 9am to 5pm
Wednesday 9am to 5pm
Thursday 9am to 5pm
Friday 9am to 5pm
Saturday closed
Sunday closed

Categories

Updated on in Energy