Number for Live PersonIf you need to speak to a live customer service representative in Kay Jewelers you need to dial 1-800-527-8029. To speak with a live agent, you need to press 9 (to speak to a representative) or say “representative” and stay on the line (typical waiting time is about 1-3 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For all online web store-related inquiries press 1 or say “website questions”.
- For questions regarding your jewelry repair status or warranty press 2 or say “warranty or repair”.
- For merchandiser service concerns press 3 or say “merchandiser questions”.
- For refund status press 4 or say “refund”.
- For questions regarding your credit account or gift card press 5 or say “credit card or gift card”.
- For questions regarding your lease purchase program press 6 or say “lease”.
- For questions about the Vault Rewards loyalty program press 7 or say “loyalty”.
- To speak to a representative press 9 or say “representative”.
Kay Jewelers Customer Service Hours
Live customer service representatives from Kay Jewelers are available from 9am to 10pm ET Monday-Friday, from Noon to 10pm ET Saturday, from Noon to 9pm ET Sunday.
Kay Jewelers Customer Support Phones
- Kay Jewelers Customer Support Phone is 1-800-527-8029. Live customer service representatives from Kay Jewelers are available from 9am to 10pm ET Monday-Friday, from Noon to 10pm ET Saturday, from Noon to 9pm ET Sunday.
Kay Jewelers Social Networks Customer Service
- Kay Jewelers customer service could be contacted via Kay Jewelers Facebook page. Typically Kay Jewelers customer service representative replies within an hour.
- You can also reach Kay Jewelers support via Kay Jewelers Twitter page
- You can view latest Kay Jewelers photos on Kay Jewelers Instagram page
- You can view latest Kay Jewelers videos on Kay Jewelers Youtube page
Kay Jewelers Mailing Addresses
KAY Jewelers
c/o Sterling Jewelers, Ltd.
375 Ghent Rd.
Akron, OH 44333
Kay Jewelers Live Chat Support
You can start a live chat session with a Kay Jewelers Support Agent on the Kay Jewelers Support page. To speak with a live agent, you need to press the “Chat” button in the bottom right of your screen. Chat is available from 8am to 1am ET Monday-Friday, from 10am to 10pm ET Saturday, Noon to 9pm ET Sunday.
Kay Jewelers support e-mail
Kay Jewelers doesn’t offer live support via e-mail.
Kay Jewelers Fax Number
Kay Jewelers does not have a fax number. Instead you can use 1-800-527-8029 phone number to contact Kay Jewelers.
Kay Jewelers Help Center
- You can get more information about Kay Jewelers Customers on the Kay Jewelers Customers Support page.
Kay Jewelers Opening Hours
Monday 9am to 10pm ET
Tuesday 9am to 10pm ET
Wednesday 9am to 10pm ET
Thursday 9am to 10pm ET
Friday 9am to 10pm ET
Saturday Noon to 10pm ET
Sunday Noon to 9pm ET