If you need to speak to a live customer service representative in PenFed customer service you need to dial 1-800-247-5626. To speak with a live agent, you need to press 5 (to become a PenFed member) and stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• To obtain balances and transaction history as well as make payments and perform transfers press 1.
• To speak with our mortgage or Equity Departments press 2.
• For credit, debit and ATM card inquiries press 3.
• For new or existing loan inquiries press 4.
• To become a PenFed member press 5.
• To return to this menu at any time during your call press the star key.

PenFed Credit Union Customer Service Hours

Live customer service representatives from PenFed Credit Union are available from 7am to 11pm ET Monday-Friday, from 8am to 11pm ET Saturday, from 9am to 5:30pm ET Sunday.

PenFed Credit Union Customer Support Phones

• PenFed Credit Union Customer Support Phone is 1-800-247-5626. Live customer service representatives from PenFed Credit Union are available from 7am to 11pm ET Monday-Friday, from 8am to 11pm ET Saturday, from 9am to 5:30pm ET Sunday.
• For Card Activation & PIN set or reset you need to dial 1-877-856-9690.
• For Lost/Stolen Card or Report an Unauthorized Transaction you need to dial 1-866-820-8875.
• For Pathfinder – Priority Pass you need to dial 1-855-241-9239.
• For TTY (FOR THE HEARING IMPAIRED) you need to dial 1-800-225-6378.
• For FIRST & SECOND MORTGAGE INFORMATION & APPLICATIONS you need to dial 1-800-970-7766. Live customer service representatives are available from 9am to 10pm EST Monday-Friday, from 9am to 6pm EST Saturday, Sunday closed.
• For FIRST MORTGAGE SERVICING you need to dial 1-800-585-9055. Live customer service representatives are available from 8am to 8pm EST Monday-Friday, from 8am to 5pm EST Saturday, Sunday closed.

PenFed Credit Union Social Networks Customer Service

• PenFed Credit Union customer service could be contacted via PenFed Credit Union Facebook page. Typically PenFed Credit Union customer service representative replies within an hour.
• You can also reach PenFed Credit Union support via PenFed Credit Union Twitter page
• You can view latest PenFed Credit Union photos on PenFed Credit Union Instagram page
• You can view latest PenFed Credit Union videos on PenFed Credit Union Youtube page
• You can message a live customer service representative using PenFed Credit Union Linkedin page

PenFed Credit Union Mailing Addresses

Credit Card Payments:
PenFed Credit Union
Box 247009
Omaha, NE 68124-7009

GENERAL MAIL:
Box 1432
Alexandria, VA 22313-2032

EXPRESS DELIVERY (UPS, FEDEX, OTHER):
2930 Eisenhower Avenue
Alexandria, VA 22314
13220 Fort Street
Omaha, NE 68164

For first mortgages, Equity loans and Equity Lines of Credit:
Pentagon Federal Credit Union
Its Successors and or assigns, ATIMA
P.O. Box 2489
Sioux City, IA 51106

MORTGAGE PAYMENTS:
Note: Cash payments are not accepted via mail.
P.O. Box 679260
Dallas, TX 75267-9260

PenFed Credit Union Live Chat Support

PenFed Credit Union doesn’t offer live chat support. The best way to contact PenFed Credit Union is to call them at 1-800-247-5626.

PenFed Credit Union support e-mail

• To contact PenFed Credit Union via e-mail you need to go to the PenFed Credit Union Contact page, fill in the form and press the “Submit” black button.

PenFed Credit Union Fax Number

• GENERAL FAX: 1-800-557-7328
• TOLL-FREE FAX NUMBERS: 1-800-557-7328 or 1-800-278-2212
• MORTGAGE FAX NUMBER: 1-703-633-7091

PenFed Credit Union Help Center

• You can get more information about PenFed Credit Union Customers on the PenFed Credit Union Customers Support page.

PenFed Credit Union Opening Hours

You can find more information about PenFed Credit Union opening hours on the PenFed Credit Union Locator Page.