If you need to speak to a live customer service representative in BMW Financial Services customer service you need to dial 1-800-578-5000. To speak with a live agent, you need to enter or say the last 4 digits of the social security number on the account, then say “agent” or press 0 (for all other inquiries), after say “agent” or press 0 (to speak to a customer agent) and stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• To make a payment say “Payment” or press 1.
• For past due account say “Past due” or press 2.
• For lease renewal options say “Lease” or press 3.
• To hear the fax number and mailing address say “Address” or press 4.
• To speak to a customer service agent say “Agent” or press 0.

BMW Financial Services Customer Service Hours

Live customer service representatives from BMW Financial Services are available from 9am to 9pm ET Monday-Thursday, from 9am to 6pm ET Friday, Saturday-Sunday closed.

BMW Financial Services Customer Support Phones

• BMW Financial Services Customer Support Phone is 1-800-578-5000. Live customer service representatives from BMW Financial Services are available from 9am to 9pm ET Monday-Thursday, from 9am to 6pm ET Friday, Saturday-Sunday closed.
• For International Customer Support you need to dial 1-614-718-6350. Live customer service representatives are available from 9am to 9pm ET Monday-Thursday, from 9am to 6pm ET Friday, Saturday-Sunday closed.
• For Vehicle questions you need to dial 1-800-831-1117. Live customer service representatives are available from 9am to 9pm ET Monday-Thursday, from 9am to 6pm ET Friday, Saturday-Sunday closed.
• For BMW Credit Card you need to dial 1-866-845-3079. Live customer service representatives are available 24 hours a day seven days a week.

BMW Financial Services Mailing Addresses

Payments to:
BMW Financial Services
P.O. BOX 78103
Phoenix, AZ 85062-8103

Correspondence to:
BMW Financial Services
ATTN: Customer Correspondence
P.O. BOX 3608
Dublin, OH 43016-0306

BMW Financial Services Live Chat Support

BMW Financial Services doesn’t offer live chat support. The best way to contact BMW Financial Services is to call them at 1-800-578-5000.

BMW Financial Services support e-mail

• To contact BMW Financial Services via e-mail you need to go to the Message Center, log in and fill in the form.

BMW Financial Services Fax Number

BMW Financial Services does not have a fax number. Instead you can use 1-800-578-5000 phone number to contact BMW Financial Services.

BMW Financial Services Help Center

• You can get more information about BMW Financial Services Customers on the BMW Financial Services Customers Support page.

BMW Financial Services Opening Hours

Monday 9am to 9pm ET
Tuesday 9am to 9pm ET
Wednesday 9am to 9pm ET
Thursday 9am to 9pm ET
Friday 9am to 6pm ET
Saturday closed
Sunday closed