How to Talk to a Live Person in Black Hills Energy Customer Service

If you need to speak to a live customer service representative in Black Hills Energy customer service you need to dial 1-888-890-5554. To speak with a live agent, you need to press 1 (to make a payment, account or billing questions), then press 9 (to speak with an agent) and stay on the line (typical waiting time is about 1-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To make a payment, account or billing questions press 1.
  • For new construction or to start, stop or transfer your energy service press 2.
  • To discuss your protection plan or for appliance repairs press 3.
  • For additional options press 4.
  • To repeat this information press 7.

Black Hills Energy Customer Service Hours

Live customer service representatives from Black Hills Energy are available from 7am to 6:30pm MT Monday-Friday, Saturday-Sunday closed.

Black Hills Energy Customer Support Phones

  • Black Hills Energy Customer Support Phone is 1-888-890-5554. Live customer service representatives from Black Hills Energy are available from 7am to 6:30pm MT Monday-Friday, Saturday-Sunday closed.
  • For Media relations you need to dial 1-888-242-3969.
  • For Investor Relations Contact you need to dial 1-605-721-1700.

Black Hills Energy Social Networks Customer Service

Black Hills Energy Mailing Addresses

Black Hills Energy:
P.O. Box 6001
Rapid City, SD 57709-6001

Black Hills Energy Live Chat Support

You can start a live chat session with a Black Hills Energy Support Agent on the Black Hills Energy Support page. To speak with a live agent, you need to press the “Chat” icon in the bottom left of your screen.

Black Hills Energy support e-mail

Black Hills Energy Fax Number

Black Hills Energy does not have a fax number. Instead you can use 1-888-890-5554 phone number to contact Black Hills Energy.

Black Hills Energy Help Center

Black Hills Energy Opening Hours

Monday 7am to 6:30pm MT
Tuesday 7am to 6:30pm MT
Wednesday 7am to 6:30pm MT
Thursday 7am to 6:30pm MT
Friday 7am to 6:30pm MT
Saturday closed
Sunday closed

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