Number for Live Person
If you need to talk to a live person in Сitibank customer service you need to dial 800-374-9700. This phone number is available 24 hours a day seven days a week. To quickly speak with a live agent, you need to say “The main menu” at the first prompt, “speak with a representative” at the second prompt and then press star (typical waiting time is about 1-5 minutes).
Alternatively you can use the following other available options:
- For credit card press 1.
- For branch information press 2.
- For home-equity press 3.
- For small business press 4.
- For brokerage press 5.
- For City rewards press 6.
- For Citybank wires press 7.
- For general banking and online technical support press star.
Сitibank Service Options
Сitibank Customer Service Hours
Сitibank live customer service agents are available 24 hours a day seven days a week.
Сitibank Phone Customer Service
You can see other phones here: https://online.citi.com/US/ag/contactus.
Сitibank Social Networks Support
- You can message Сitibank live customer service representative on Сitibank Facebook page
- You can also message live customer service representatives on Сitibank Twitter
- You can view Citibank pictures on Citibank Instagram
- You can view latest Сitibank videos on Сitibank Youtube page
Сitibank Help Center
You can ask a question about Сitibank on the Citibank Help Center page.
Сitibank Virtual Support Agent
You can start a chat session with a Сitibank Support Agent on the https://online.citi.com/US/ag/contactus page by clicking the “LIVE CHAT” button.
Сitibank Customer Service Mailing Addresses
U.S. Service Center
Attn: C.G.S.
P.O. Box 769007
San Antonio, TX 78245-9966
You can see other mailing addresses at https://online.citi.com/US/ag/contactus.