How to Talk to a Live Person in Verizon FIOS Customer Service

If you need to talk to a live person in Verizon Fios Customer Service you need to dial 1-800-837-4966. The automated voice system will ask you for a Verizon Wireless phone number associated with your account. If you have one enter it. If not just wait until the next prompt. At the next prompt press 6. If you haven’t entered your customer account yet the system will ask for it again. You can either wait for the next prompt or enter your customer account number. Either way, the voice system will connect you to the Verizon Fios live customer service representative.

For your convenience below is a list of available customer service options:

  • To become a new customer or for a prepaid service support press 1
  • Support for in-home internet, tv or phone service press 2
  • Help locating your mobile number press 3
  • Make a payment on a disconnected account or a collection notice press 4
  • Check the status of an order or device recycling request press 5
  • Anything else press 6

Verizon Fios Customer Service Options

Verizon Fios Customer Service Hours

Verizon Fios customer service representatives are available 24 hours a day 7 days a week at 800-837-4966.

Verizon Fios sales customer service representatives are available Monday-Friday 8am-5pm EST.

Verizon Fios Phone Numbers

Verizon Fios Customer Service could be reached by dialing 1-800-837-4966.

Verizon Sales and Support service for FIOS and TV could be reached by dialing 1-888-804-0875.

Verizon Business Internet and Business Phone (land-line) Sales and Support could be reached by dialing 1-888-743-7211

Verizon Wireless Sales Department could be reached by dialing 1-800-256-4646.

Verizon Fios Social Networks Customer Service

Verizon Fios Live Chat

You can live chat with a Verizon Fios customer service representative by navigating to Verizon Customer Service Contact page and choosing corresponding service you want to get support for. If Live chat is available for that Verizon service you will see it as one of the choices.

Verizon Customer Service Forums

You can look for answers to your questions at Verizon Forums.

Verizion Mailing Address

You can mail your payments to:
P.O. Box 15124
Albany, NY 12212-5124