If you need to speak to a live customer service representative in Texas Workforce Commission customer service you need to dial 1-800-939-6631. To speak with a live agent, you need to press 1 (for English), then press 3 (for question problems or to make changes to your existing claim) and stay on the line (typical waiting time is about 10-15 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• To apply for unemployment benefits press 1.
• If you only need to reset your pin or need to change your address or telephone number press 2.
• For question, problems or to make changes to your existing claim press 3.
• To repeat this menu press 0.

TWC Customer Service Hours

Live customer service representatives from TWC are available from 7am to 7pm CT Monday-Sunday.

TWC Customer Support Phones

• TWC Customer Support Phone is 1-800-939-6631. Live customer service representatives from TWC are available from 7am to 7pm CT Monday-Sunday.
• To Request payment and check your claim and payment status you need to dial 1-800-558-8321. Live customer service representatives from TWC are available from 7am to 6pm CT Monday-Sunday.
• For TWC Ombudsman you need to dial 1-800-628-5115.
• For TWC Fraud Hotline you need to dial 1-800-252-3642.
• For TWC’s automated Tele-Serv you need to dial 1-800-558-8321.

TWC Social Networks Customer Service

• TWC customer service could be contacted via Texas Workforce Commission Facebook page. Typically Texas Workforce Commission customer service representative replies within an hour.
• You can also reach Texas Workforce Commission support via Texas Workforce Commission Twitter page

TWC Mailing Addresses

TWC Ombudsman:
Texas Workforce Commission
101 E 15th St, Rm 370
Austin, TX 78778-0001

TWC Live Chat Support

You can start a live chat session with a Texas Workforce Commission Support Agent on the TWC page. To speak with a live agent, you need to press the “Chat with Us” button in the bottom right corner of the page.

TWC support e-mail

• For TWC Customer Relations send an e-mail to [email protected]
• For TWC Ombudsman send an e-mail to [email protected]

TWC Help Center

• You can get more information about TWC Customers on the TWC Customers Support page.

TWC Opening Hours

Monday 8am to 5pm
Tuesday 8am to 5pm
Wednesday 8am to 5pm
Thursday 8am to 5pm
Friday 8am to 5pm
Saturday closed
Sunday closed

Twc Headquarters

View Twc headquarters location on a map.

Reach Real Person in Twc by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Twc Facebook account or Twc Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Twc are provided above.

What to do if Twc Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Twc customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in TWC Customer Service are the most accurate.

If you successfully reached a live customer service agent in Twc please leave your instructions in the comments section below so everyone can use it.