If you need to speak to a live customer service representative in StarHub customer service you need to dial 1633 or 65-6820-1633 (from overseas). To speak with a live agent, you need to enter the telephone number of the 7-digit NRIC number or FIN, press 2 (to speak with a customer care consultant), then press 1 (for StarHub postpaid mobile and prepaid mobile), after press 2 (for technical assistance) and stay on the line (typical waiting time is about 1-2 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- If your TV+ is not working press 8.
- For inquiries on a new Samsung Galaxy S31 series press 5.
- If you’re planning for traveling overseas or inquire about roaming service or day to travel press 6.
- To inquiry about your StarHub re-contract eligibility or online store press 7.
- To checking to make changes to your appointment press 3.
- To speak with a customer care consultant press 2.
StarHub Customer Service Hours
Live customer service representatives from StarHub are available 24 hours Monday-Sunday.
StarHub Customer Support Phones
- StarHub Customer Support Phone is 1633 or 65-6820-1633 (from overseas). Live customer service representatives from StarHub are available 24 hours Monday-Sunday.
- For Prepaid Mobile Enquiries you need to dial 9850 0000 or 65-9850-0000 (from overseas).
- For Billing Enquiries you need to dial 1637 or 65-6820-1637 (from overseas). Live customer service representatives from StarHub are available from 8am to 9pm Monday-Sunday.
- For Sales Hotline you need to dial 1630 or 65-6820-1630 (from overseas). Live customer service representatives from StarHub are available from 8am to 9pm Monday-Sunday.
- For StarHub Public Hotline you need to dial 65-6873-2828.
StarHub Social Networks Customer Service
- StarHub customer service could be contacted via StarHub Facebook page. Typically StarHub customer service representative replies within an hour.
- You can also reach StarHub support via StarHub Twitter page
- You can view latest StarHub photos on StarHub Instagram page
- You can view latest StarHub videos on StarHub Youtube page
StarHub Support Community
You can get the answers to your questions about StarHub on the StarHub Forum page. Community Support representative are available 24 hours a day seven days a week.
StarHub Live Chat Support
StarHub doesn’t offer live chat support. The best way to contact StarHub is to call them at 1633.
StarHub support e-mail
To contact StarHub via e-mail you need to go to the StarHub Online Form page. Choose the question you are inquiring about, fill in the form and press the “Send feedback” green button.
StarHub Help Center
- You can get more information about StarHub Customers on the StarHub Customers Support page.
StarHub Opening Hours
Monday 8am to 9pm
Tuesday 8am to 9pm
Wednesday 8am to 9pm
Thursday 8am to 9pm
Friday 8am to 9pm
Saturday 8am to 9pm
Sunday 8am to 9pm
View Starhub headquarters location on a map.
Reach Real Person in Starhub by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Starhub Facebook account or Starhub Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Starhub are provided above.
What to do if Starhub Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Starhub customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in StarHub Customer Service are the most accurate.
If you successfully reached a live customer service agent in Starhub please leave your instructions in the comments section below so everyone can use it.