How to Talk to a Live Person in StarHub Customer Service

If you need to speak to a live customer service representative in StarHub customer service you need to dial 1633 or 65-6820-1633 (from overseas). To speak with a live agent, you need to enter the telephone number of the 7-digit NRIC number or FIN, press 2 (to speak with a customer care consultant), then press 1 (for StarHub postpaid mobile and prepaid mobile), after press 2 (for technical assistance) and stay on the line (typical waiting time is about 1-2 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If your TV+ is not working press 8.
  • For inquiries on a new Samsung Galaxy S31 series press 5.
  • If you’re planning for traveling overseas or inquire about roaming service or day to travel press 6.
  • To inquiry about your StarHub re-contract eligibility or online store press 7.
  • To checking to make changes to your appointment press 3.
  • To speak with a customer care consultant press 2.

StarHub Customer Service Hours

Live customer service representatives from StarHub are available 24 hours Monday-Sunday.

StarHub Customer Support Phones

  • StarHub Customer Support Phone is 1633 or 65-6820-1633 (from overseas). Live customer service representatives from StarHub are available 24 hours Monday-Sunday.
  • For Prepaid Mobile Enquiries you need to dial 9850 0000 or 65-9850-0000 (from overseas).
  • For Billing Enquiries you need to dial 1637 or 65-6820-1637 (from overseas). Live customer service representatives from StarHub are available from 8am to 9pm Monday-Sunday.
  • For Sales Hotline you need to dial 1630 or 65-6820-1630 (from overseas). Live customer service representatives from StarHub are available from 8am to 9pm Monday-Sunday.
  • For StarHub Public Hotline you need to dial 65-6873-2828.

StarHub Social Networks Customer Service

StarHub Support Community

You can get the answers to your questions about StarHub on the StarHub Forum page. Community Support representative are available 24 hours a day seven days a week.

StarHub Live Chat Support

StarHub doesn’t offer live chat support. The best way to contact StarHub is to call them at 1633.

StarHub support e-mail

To contact StarHub via e-mail you need to go to the StarHub Online Form page. Choose the question you are inquiring about, fill in the form and press the “Send feedback” green button.

StarHub Help Center

StarHub Opening Hours

Monday 8am to 9pm
Tuesday 8am to 9pm
Wednesday 8am to 9pm
Thursday 8am to 9pm
Friday 8am to 9pm
Saturday 8am to 9pm
Sunday 8am to 9pm

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