How to Talk to a Live Customer Service Representative in Spectrum

If you need to speak to a live customer service in Spectrum you need to dial 888-438-2427, 800-892-4357, 855-222-0102, 833-780-1880, 855-707-7328 or 833-267-6094. Say “I don’t know it” to a question about an account number. After that say or enter your ZIP code. Say “Representative” and the system will prompt to choose a representative in a subject area which is related to your question. The system will also prompt to choose a product you are calling about. Say “Internet”, “TV”, “Phone” or “Intelligent Home”. After that, you will get connected to a live customer service representative.

For your reference below is a table with technical support areas available via Spectrum customer support:

  • Technical Support or press 1
  • Billing or press 2
  • Ad service or press 3
  • Remove service or press 4
  • I’m moving or press 5

Spectrum Customer Service Hours

Spectrum live customer service representatives are available 24 hours a day 7 days a week.

How to Terminate Spectrum Subscription

To terminate a Spectrum subscription you must call 888-438-2427, 800-892-4357, 855-222-0102, 833-780-1880, 1-833-267-6094, 855-707-7328 or provide a hardcopy written notice of termination to Charter delivered to 2 Digital Place, Floor 4, Simpsonville, SC 29681.

Spectrum Social Networks Customer Service

You can send a message to a live customer service representative via Spectrum Facebook page. Typically they reply within an hour.

You can also contact Spectrum customer service representative by messaging on a Ask Spectrum Twitter page.

Spectrum Business Customer Service

For Spectrum Business Customer Service dial 866-892-4249. You should press *99 to bypass the voice-activated system and choose your options by numbered phone menu instead.

Spectrum Bill Payment

To pay a bill from Spectrum dial 1-855-707-7328.

Spectrum Live Chat

To start a live chat with Spectrum live customer representative navigate to https://www.spectrum.com/contact-us.html. On that page enter your zip code as request and click “GO”. After that select cable provide below (Time Warner Cable, Charter or Brighthouse) and you will see a link for “Live chat”. Click on it to start a live chat session.

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