How to Talk to a Live Person in SmartPay Customer Service

If you need to speak to a live customer service representative in SmartPay customer service you need to dial 1-800-374-5587. To speak with a live agent, you need to press 0 at the main menu and stay on the line (typical waiting time is about 1-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are currently filling out an application or have questions about SmartPay press 1.
  • If you have questions about your existing lease press 2.
  • If you are a store associate processing a SmartPay transaction press 3.
  • To hear this menu again press 9.
  • To speak with SmartPay specialist press 0.

SmartPay Customer Service Hours

Live customer service representatives from SmartPay are available from 6am to 7pm PST Monday-Saturday, from 6am to 5pm PST Sunday.

SmartPay Customer Service Phones

  • SmartPay customer service phone number is 1-800-374-5587. Live customer service representatives from SmartPay are available from 6am to 7pm PST Monday-Saturday, from 6am to 5pm PST Sunday.
  • If you are Straight Talk/Total Wireless customer or have a service plan provided by SmartPay you need to dial 1-844-663-1309.

SmartPay Social Networks Customer Service

SmartPay Mailing Addresses

SmartPay Leasing:
720 East Pete Rose Way, Suite 400
Cincinnati, OH 45202

SmartPay Live Chat Support

You can start a live chat session with a SmartPay Support Agent on the SmartPay Support page by clicking a “Need Help?” button.

APS support e-mail

SmartPay Help Center

You can find more information about SmartPay on the SmartPay Support page.

SmartPay Opening Hours

Monday 6am to 7pm PST
Tuesday 6am to 7pm PST
Wednesday 6am to 7pm PST
Thursday 6am to 7pm PST
Friday 6am to 7pm PST
Saturday 6am to 7pm PST
Sunday 6am to 5pm PST

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