How to Talk to a Live Person in PSEG Customer Service

If you need to contact a live person in PSEG customer service you need to dial 1-800-436-7734. To speak with a live agent, you need to say “Give me options”, then say “It is something else” and stay on the line (typical waiting time is about 10-15 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • Say “Billing”.
  • Say “Account information”.
  • Say “Make a payment”.
  • Say “Repaired”.
  • Say “Moving”.
  • Say “Gas meter replacement”.
  • Say “Something else”.

PSEG Customer Service Hours

PSEG live customer service agents are available from 7am to 8pm Monday-Friday, from 7am to 5pm Saturday.

PSEG Phone Customer Service

  • PSEG customer service phone number is 1-800-436-7734. Live customer service representatives are available from 7am to 8pm Monday-Friday, from 7am to 5pm Saturday.
  • For Gas Leaks & Emergencies you need to dial 1-800-880-7734.
  • For Business Customers you need to dial 1-855-249-7734.
  • For TDD/TYY you need to dial 1-800-225-0072.
  • For Emergency Line you need to dial 1-800-880-0072.
  • For Trouble Paying Your Bill you need to dial 1-800-357-2262. Live customer service representatives are available from 7:30am to 8pm Monday-Friday.
  • If there is an emergency or crime in progress you need to dial 911.
  • To Replace your A/C system, gas furnace, gas boiler or water heater you need to dial 1-800-539-7734.

PSEG Social Networks Customer Service

PSEG support e-mail

To contact PSEG via e-mail use following PSEG contact form.

For Corporate Claims Department via [email protected]

PSEG Live Chat Support

PSEG doesn’t offer live chat support. Best way to contact PSEG is to call them at 1-800-436-7734.

PSEG Mailing Addresses

Corporate Claims Department:
PSEG Corporate Claims Department
80 Park Plaza, M401
Newark, NJ 07102

PSEG Opening Hours

Monday 7am to 8pm
Tuesday 7am to 8pm
Wednesday 7am to 8pm
Thursday 7am to 8pm
Friday 7am to 8pm
Saturday 7am to 5pm
Sunday closed