How to Talk to a Live Person in Macy’s Customer Service

If you need to speak to a live customer service representative in Macy’s customer service you need to dial 1-800-289-6229. To speak with a live agent, you need to say “it’s something else” or press 6, then press 0 and stay on the line (typical waiting time is about 1-3 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For Credit Card say “Macy’s credit card” or press 1.
  • For Orders say “Help with an order” or press 2.
  • For Rewards program say “Rewards program” or press 3.
  • For Store Information say “Store Information” or press 4.
  • For Gift cards say “Gift cards” or press 5.
  • For Other questions say “it’s something else” or press 6.

Macy’s Customer Service Hours

Live customer service representatives from Macy’s are available 24 hours a day seven days a week.

Macy’s Phone Customer Service

  • Macy’s customer service phone number is 1-800-289-6229. Live customer service representatives from Macy’s are available 24 hours a day seven days a week.
  • For macys.com International Customer Service you need to dial +1-513-573-7912.
  • For Credit Customer Service you need to dial 1-888-257-6757.
  • For Furniture and Mattress Customer Service you need to dial 1-888-822-6229.
  • For Furniture and Mattress Sales you need to dial 1-800-456-2297.
  • For Wedding and Gift Registry you need to dial 1-800-568-8865.

Macy’s Social Networks Customer Service

Macy’s Live Chat Support

You can start a live chat session with a Macy’s Support Agent on the Macy’s Contact page by clicking the “Chat Now” red button.

Macy’s support e-mail

To contact Macy’s via e-mail use following Macy’s contact form by clicking “Email Us”.

Macy’s Help Center

You can find more information about Macy’s on the Macy’s Customer Service page.

Macy’s Opening Hours

Monday 10am to 8pm
Tuesday 10am to 8pm
Wednesday 10am to 8pm
Thursday 10am to 9pm
Friday 10am to 9pm
Saturday 10am to 9pm
Sunday 10am to 8pm

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