If you need to contact a live person in KeyBank customer service you need to dial 1-888-539-2968. To speak with a live agent, you need to press 0 at the first prompt, then press 6 at the second prompt and stay on the line (typical waiting time is about 1-3 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For assistance with checking, saving or CD account press 1.
- For credit card press 2.
- For banking online or mobile banking press 3.
- For loan or line of credit press 4.
- For fraudulent ATM debit or credit card transaction press 5.
- For other accounts or questions press 5.
KeyBank Service Options
KeyBank Customer Service Hours
KeyBank live customer service agents are available 24 hours a day seven days a week.
KeyBank Phone Customer Service
KeyBank customer service phone number is 1-888-539-2968.
For customers using a TDD/TTY device you need to dial 1‑800-539-8336.
For Online Banking, sign on help, call Online Banking Customer Support you need to dial 1-800-539-1539. Live customer service agents are available Monday-Friday from 7am through 12am, Saturday-Sunday from 8am through 9pm.
For a lost or stolen ATM/debit card or unauthorized transfers you need to dial 1-800-539-9056.
KeyBank Social Networks Customer Service
- KeyBank customer service could be contacted via KeyBank Facebook page
- You can also reach KeyBank support via KeyBank Twitter page
KeyBank Live Chat Support
You can start a live chat session with a KeyBank Support Agent on the KeyBank Contact page by clicking the “Chat Online” button. Live chat customer service agents are available Monday-Friday from 7am through 10pm, Saturday-Sunday from 9am through 5:30pm.
KeyBank support email
You can send email on this page: https://www.key.com/about/customer-service/feedback.jsp.