How to Talk to a Live Person in KeyBank Customer Service

If you need to contact a live person in KeyBank customer service you need to dial 1-888-539-2968. To speak with a live agent, you need to press 0 at the first prompt, then press 6 at the second prompt and stay on the line (typical waiting time is about 1-3 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For assistance with checking, saving or CD account press 1.
  • For credit card press 2.
  • For banking online or mobile banking press 3.
  • For loan or line of credit press 4.
  • For fraudulent ATM debit or credit card transaction press 5.
  • For other accounts or questions press 5.

KeyBank Service Options

KeyBank Customer Service Hours

KeyBank live customer service agents are available 24 hours a day seven days a week.

KeyBank Phone Customer Service

KeyBank customer service phone number is 1-888-539-2968.

For customers using a TDD/TTY device you need to dial 1‑800-539-8336.

For Online Banking, sign on help, call Online Banking Customer Support you need to dial 1-800-539-1539. Live customer service agents are available Monday-Friday from 7am through 12am, Saturday-Sunday from 8am through 9pm.

For a lost or stolen ATM/debit card or unauthorized transfers you need to dial 1-800-539-9056.

KeyBank Social Networks Customer Service

KeyBank Live Chat Support

You can start a live chat session with a KeyBank Support Agent on the KeyBank Contact page by clicking the “Chat Online” button. Live chat customer service agents are available Monday-Friday from 7am through 10pm, Saturday-Sunday from 9am through 5:30pm.

KeyBank support email

You can send email on this page: https://www.key.com/about/customer-service/feedback.jsp.

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