How to Talk to a Live Person in HMRC Customer Service

If you need to speak to a live customer service representative in HM Revenue and Customs customer service you need to dial 0300-200-3300 (Outside UK: +44-135-535-9022). To speak with a live agent, you need to stay on the line (typical waiting time is about 2-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For pensioners press 1.
  • For tax codes press 2.
  • For refunds press 3.
  • For tax calculator press 4.
  • For self assessment press 5.
  • For deceased press 6.
  • For something else press 7.

HMRC Customer Service Hours

Live customer service representatives from HMRC are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.

HMRC Customer Support Phones

  • HMRC Customer Support Phone is 0300-200-3300 (Outside UK: +44-135-535-9022). Live customer service representatives from HMRC are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For General query about the Construction Industry Scheme you need to dial 0300-200-3210 (Outside UK: +44-161-930-8706).
  • For VAT general enquiries you need to dial 0300-200-3700 (Outside UK: +44-2920-501-261).
  • For Employers general enquiries you need to dial 0300-200-3200 (Outside UK: +44-151-268-0558).
  • For National Insurance general enquiries you need to dial 0300-200-3500 (Outside UK: +44-191-203-7010).
  • You can get all customer service phone numbers on the HMRC Contact page.

HMRC Social Networks Customer Service

  • You can reach HMRC support via HMRC Twitter page. Opening times live customer service representatives from 8am to 8pm Monday-Saturday, from 9am to 5pm Sunday.

HMRC Mailing Addresses

Pay As You Earn and Self Assessment:
HM Revenue and Customs
BX9 1AS
United Kingdom

HM Revenue and Customs – Self Assessment:
PO Box 4000
Cardiff
CF14 8HR
United Kingdom

PT Operations North East England:
HM Revenue and Customs
BX9 1BX
United Kingdom

HM Revenue and Customs – VAT Written Enquiries:
123 St Vincent Street
Glasgow City
Glasgow
G2 5EA
United Kingdom

Employers general enquiries:
PT Operations North East England
HM Revenue and Customs
BX9 1BX
United Kingdom

National Insurance: general enquiries:
PT Operations North East England
HM Revenue and Customs
BX9 1AN
United Kingdom

Income Tax general enquiries:
Pay As You Earn and Self Assessment
HM Revenue and Customs
BX9 1AS
United Kingdom

HMRC Live Chat Support

You can start a live chat session with a HMRC Support Agent on the HMRC Support page. To speak with a live agent, you need to press the “Speak to an adviser now” button. Chat is available from 8am to 7:30pm Monday-Friday, Saturday-Sunday closed.

HMRC support e-mail

HMRC Help Center

HMRC Opening Hours

Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday closed
Sunday closed

Reach Real Person in Hmrc by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat. Frequently direct message via Hmrc Facebook account or Hmrc Twitter account may get you a customer representative quickly, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Hmrc are provided above.

What to do if Hmrc Live Person Contact Information Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact phone numbers might be removed and added. If you have problems with getting a real person in Hmrc customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in HMRC Customer Service are the most accurate.

If you successfully reached a live customer service agent in Hmrc please leave your instructions in the comments section below so everyone can use it.

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