If you need to speak to a live customer service representative in Employment Insurance (EI) customer service you need to dial 1-800-206-7218. To speak with a live agent, you need to press 1 (for English) and stay on the line (typical waiting time is about 5-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• To submit your report press 1.
• For general information on benefits press 2.
• For the status of your claim or payment press 3.
• To update your personal information or advise us that you returned to work press 4.
• For all other types of questions press 5.
• To hear this menu again press the star key.

EI Customer Service Hours

Live customer service representatives from EI are available from 8.30am to 4.30pm Monday-Sunday.

EI Customer Support Phones

• EI Customer Support Phone is 1-800-206-7218. Live customer service representatives from EI are available from 8.30am to 4.30pm Monday-Friday, Saturday-Sunday closed.
• For Hearing impaired/TTY you need to dial 1-800-529-3742.

Employment Insurance (EI) Mailing Addresses

Returning reports:

• Service Canada (Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Saskatchewan, Yukon)
  Employment Insurance Program
  PO Box 2100
  Vancouver BC V6B 3T4
• Service Canada (New Brunswick, Nova Scotia, Prince Edward Island)
  Employment Insurance Program
  PO Box 6080
  Moncton NB E1C 0A7
• Service Canada (Newfoundland and Labrador)
  Employment Insurance Program
  P.O. Box 8548
  St. John’s NL A1B 3P3
• Service Canada (Ontario)
  Employment Insurance Program
  PO Box 4500
  Belleville ON K8N 5C1
• Service Canada (Quebec)
  Employment Insurance Program
  PO Box 60
  Boucherville QC J4B 5E6

Sending supporting documents:

• Service Canada Centre (Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Saskatchewan, Yukon)
  Employment Insurance Program
  PO Box 2100
  Vancouver BC V6B 3T4
• Service Canada Centre (New Brunswick, Nova Scotia, Prince Edward Island)
  P.O. Box 8548
  St. John’s NL A1B 3P3
• Service Canada Centre (Newfoundland and Labrador)
  P.O. Box 8548
  St. John’s NL A1B 3P3
• Service Canada Centre (Ontario)
  P.O. Box 2602
  Mississauga ON L4T 0B1
• Service Canada Centre (Quebec)
  P.O. Box 60
  Boucherville QC J4B 5E6

EI Canada Live Chat Support

EI doesn’t offer live chat support. The best way to contact EI is to call them at 1-800-206-7218.

EI support e-mail

EI doesn’t offer live support via e-mail.

EI Help Center

• You can get more information about EI Customers on the EI Customers Support page.

Employment Insurance (EI) Opening Hours

You can find more information about Employment Insurance (EI) opening hours on the EI Service Canada Office Locator Page.

Employment Insurance Headquarters

View Employment Insurance headquarters location on a map.

Reach Real Person in Employment Insurance by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Employment Insurance Facebook account or Employment Insurance Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Employment Insurance are provided above.

What to do if Employment Insurance Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Employment Insurance customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Employment Insurance Customer Service are the most accurate.

If you successfully reached a live customer service agent in Employment Insurance please leave your instructions in the comments section below so everyone can use it.