How to Talk to a Live Person in DWP Customer Service

If you need to speak to a live customer service representative in The Department for Work and Pensions (DWP) customer service you need to dial 0800-055-6688. To speak with a live agent, you need to stay on the line (typical waiting time is about 5-15 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For information about Universal Credit press 1.
  • To claim maternity allowance press 2.
  • To claim new style job seekers allowance press 3.

DWP Customer Service Hours

Live customer service representatives from DWP are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

DWP Customer Support Phones

  • DWP Customer Support Phone is 0800-055-6688. Live customer service representatives from DWP are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
  • To Claim your State Pension (Request a form) you need to dial 0800-731-7898. Live customer service representatives are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • To Claim your State Pension (Technical help with the online service) you need to dial 0800-169-0154. Live customer service representatives are available from 9:30am to 3:30pm Monday-Friday, Saturday-Sunday closed.
  • To Get pension information, or report a change you need to dial 0800-731-0469. Live customer service representatives are available from 9:30am to 3:30pm Monday-Friday, Saturday-Sunday closed.
  • To Call the Department for Work and Pensions (DWP) to start your claim for PIP you need to dial 0800-917-2222.
  • For Jobseeker’s Allowance (JSA), Income Support, Incapacity Benefit or Employment and Support Allowance (ESA) you need to dial 0800-169-0310.
  • To Change or cancel an appointment you need to dial 0800-169-0190.

DWP Social Networks Customer Service

DWP Mailing Addresses

The Pension Service
Post Handling Site A
Wolverhampton
WV98 1AF

DWP Live Chat Support

DWP doesn’t offer live chat support. The best way to contact DWP is to call them at 0800-055-6688.

DWP UK support e-mail

DWP doesn’t offer live support via e-mail.

DWP Help Center

DWP Opening Hours

Monday 8am to 5pm
Tuesday 8am to 5pm
Wednesday 8am to 5pm
Thursday 8am to 5pm
Friday 8am to 5pm
Saturday closed
Sunday closed

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