How to Talk to a Live Person in BC Hydro Customer Service

If you need to speak to a live customer service representative in BC Hydro you need to dial 1-800-224-9376. To speak with a live agent, you need to press 1 (for English), then press 1 (if you have a health and dental claim question) and stay on the line (typical waiting time is about 5-30 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you have a residential account press 1.
  • If you have a business account press 2.
  • For otherwise press 3.

If you press 3 in the above menu you will get the following sub-menu:

  • To start new service or for new construction press 1.
  • For information on BC Hydro’s energy saving programs and managing your electricity use press 2.
  • To report an outage or for an outage update press 9.
  • For all other inqurues press 3.
  • To repeat these options press the star key.

BC Hydro Customer Service Hours

Live customer service representatives from BC Hydro are available from 7am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.

BC Hydro Customer Support Phones

  • BC Hydro Customer Support Phone is 1-800-224-9376. Live customer service representatives from BC Hydro are available from 7am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.

BC Hydro Social Networks Customer Service

BC Hydro Mailing Addresses

P.O. Box 8910
Vancouver, B.C.
V6B 4X3

Corporate head office:
333 Dunsmuir St.
Vancouver, B.C.
V6B 5R3

BC Hydro Live Chat Support

BC Hydro doesn’t offer live chat support. The best way to contact BC Hydro is to call them at 1-800-224-9376.

BC Hydro support e-mail

BC Hydro doesn’t offer live support via e-mail.

BC Hydro Fax Number

BC Hydro does not have a fax number. Instead you can use 1-800-224-9376 phone number to contact BC Hydro.

BC Hydro Help Center

BC Hydro Opening Hours

Monday 7am to 8pm
Tuesday 7am to 8pm
Wednesday 7am to 8pm
Thursday 7am to 8pm
Friday 7am to 8pm
Saturday 9am to 5pm
Sunday closed

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