Number for Live PersonIf you need to speak to a live customer service representative in BC Hydro you need to dial 1-800-224-9376. To speak with a live agent, you need to press 1 (for English), then press 1 (if you have a health and dental claim question) and stay on the line (typical waiting time is about 5-30 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- If you have a residential account press 1.
- If you have a business account press 2.
- For otherwise press 3.
If you press 3 in the above menu you will get the following sub-menu:
- To start new service or for new construction press 1.
- For information on BC Hydro’s energy saving programs and managing your electricity use press 2.
- To report an outage or for an outage update press 9.
- For all other inqurues press 3.
- To repeat these options press the star key.
BC Hydro Customer Service Hours
Live customer service representatives from BC Hydro are available from 7am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
BC Hydro Customer Support Phones
- BC Hydro Customer Support Phone is 1-800-224-9376. Live customer service representatives from BC Hydro are available from 7am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
BC Hydro Social Networks Customer Service
- BC Hydro customer service could be contacted via BC Hydro Facebook page. Typically BC Hydro customer service representative replies within an hour.
- You can also reach BC Hydro support via BC Hydro Twitter page
- You can view latest BC Hydro photos on BC Hydro Instagram page
- You can view latest BC Hydro videos on BC Hydro Youtube page
BC Hydro Mailing Addresses
P.O. Box 8910
Vancouver, B.C.
V6B 4X3
Corporate head office:
333 Dunsmuir St.
Vancouver, B.C.
V6B 5R3
BC Hydro Live Chat Support
BC Hydro doesn’t offer live chat support. The best way to contact BC Hydro is to call them at 1-800-224-9376.
BC Hydro support e-mail
BC Hydro doesn’t offer live support via e-mail.
BC Hydro Fax Number
BC Hydro does not have a fax number. Instead you can use 1-800-224-9376 phone number to contact BC Hydro.
BC Hydro Help Center
- You can get more information about BC Hydro Customers on the BC Hydro Customers Support page.
BC Hydro Opening Hours
Monday 7am to 8pm
Tuesday 7am to 8pm
Wednesday 7am to 8pm
Thursday 7am to 8pm
Friday 7am to 8pm
Saturday 9am to 5pm
Sunday closed