How to Talk to a Live Person in Ally Customer Service

If you need to speak to a live customer service representative in Ally customer service you need to dial 1-877-247-2559. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For assistance with opening a new account press 1.
  • For Ally Bank automated account services menu press 2.
  • To reset your online password press 3.
  • If you are calling to speak to assistance about an existing Ally Bank account press 4.
  • To activate your debit card, report a lost or stolen debit card, or if you have a question about debit card press 5.
  • For your auto finance need press 6.
  • For information about other Ally financial products press 7.
  • To talk to one of our associates press 0.
  • To return to the main menu press 9.

Ally Customer Service Hours

Live customer service representatives from Ally are available 24 hours a day seven days a week.

Ally Customer Service Phones

  • Ally customer service phone number is 1-877-247-2559. Live customer service representatives from Ally are available 24 hours a day seven days a week.
  • For Ally Auto you need to dial 1-888-925-2559. Live customer service representatives from Ally are available from 8am to 11pm EST Monday-Friday, from 9am to 7pm EST Saturday, Sunday closed.
  • For Home Loans you need to dial 1-855-256-2559.
  • For Ally Invest you need to dial 1-855-880-2559.
  • For Fraud Hotline you need to dial 1-800-971-6037.
  • For Advertising and Marketing you need to dial 1-704-444-7824.

Ally Social Networks Customer Service

Ally Mailing Addresses

Payment Processing Center:
P.O. Box 9001951
Louisville, KY 40290-1951

Ally Financial:
P.O. Box 380901
Bloomington, MN 55438

Ally Bank Customer Care:
P.O. Box 951
Horsham, PA 19044

Ally Bank:
P.O. Box 13625
Philadelphia, PA 19101

Ally Invest:
P.O. Box 30248
Charlotte, NC 28230

Ally Live Chat Support

You can start a live chat session with a Ally Support Agent on the Ally Contact page by clicking a “Log In” button.

Ally support e-mail

Ally Help Center

You can get more information about Ally on the Ally Help page.

Ally Opening Hours

Monday 8am to 11pm ET
Tuesday 8am to 11pm ET
Wednesday 8am to 11pm ET
Thursday 8am to 11pm ET
Friday 8am to 11pm ET
Saturday 9am to 7pm ET
Sunday closed

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