If you need to speak to a live customer service representative in Ally customer service you need to dial 1-877-247-2559. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For assistance with opening a new account press 1.
- For Ally Bank automated account services menu press 2.
- To reset your online password press 3.
- If you are calling to speak to assistance about an existing Ally Bank account press 4.
- To activate your debit card, report a lost or stolen debit card, or if you have a question about debit card press 5.
- For your auto finance need press 6.
- For information about other Ally financial products press 7.
- To talk to one of our associates press 0.
- To return to the main menu press 9.
Ally Customer Service Hours
Live customer service representatives from Ally are available 24 hours a day seven days a week.
Ally Customer Service Phones
- Ally customer service phone number is 1-877-247-2559. Live customer service representatives from Ally are available 24 hours a day seven days a week.
- For Ally Auto you need to dial 1-888-925-2559. Live customer service representatives from Ally are available from 8am to 11pm EST Monday-Friday, from 9am to 7pm EST Saturday, Sunday closed.
- For Home Loans you need to dial 1-855-256-2559.
- For Ally Invest you need to dial 1-855-880-2559.
- For Fraud Hotline you need to dial 1-800-971-6037.
- For Advertising and Marketing you need to dial 1-704-444-7824.
Ally Social Networks Customer Service
- Ally customer service could be contacted via Ally Facebook page. Typically Ally customer service representative replies within an hour.
- You can also reach Ally support via Ally Twitter page
- You can view latest Ally videos on Ally Youtube page
- You can view latest Ally photos on Ally Instagram page
Ally Mailing Addresses
Payment Processing Center:
P.O. Box 9001951
Louisville, KY 40290-1951
P.O. Box 380901
Bloomington, MN 55438
Ally Bank Customer Care:
P.O. Box 951
Horsham, PA 19044
P.O. Box 13625
Philadelphia, PA 19101
P.O. Box 30248
Charlotte, NC 28230
Ally Live Chat Support
You can start a live chat session with a Ally Support Agent on the Ally Contact page by clicking a “Log In” button.
Ally support e-mail
- For Ally Invest send e-mail to [email protected]
- For Fraud Hotline send e-mail to [email protected]
- For Corporate Finance send e-mail to [email protected]
- For Talent Acquisition send e-mail to [email protected]
- For Wallet Wise send e-mail to [email protected]
Ally Help Center
You can get more information about Ally on the Ally Help page.
Ally Opening Hours
Monday 8am to 11pm ET
Tuesday 8am to 11pm ET
Wednesday 8am to 11pm ET
Thursday 8am to 11pm ET
Friday 8am to 11pm ET
Saturday 9am to 7pm ET