If you need to talk to a live customer service representative in USCIS you need to dial 1-800-375-5283. To speak with a live agent, you need to say “To speak with the representative”, then say a question you are interested in and stay on the line (typical waiting time is about 15-20 minutes).

USCIS Customer Service Hours

Live customer service USCIS representatives are available 8am to 8pm EST Monday-Friday, Saturday-Sunday closed.

USCIS Customer Service Phones

• USCIS Customer Support Phone is 1-800-375-5283. Live customer service USCIS representatives are available 8am to 8pm EST Monday-Friday, Saturday-Sunday closed.
• For TTY you need to dial 1-800-767-1833.
• For Outside the U.S you need to dial 1-212-620-3418.

USCIS Social Networks Customer Service

• USCIS customer service could be contacted via USCIS Facebook page. Typically USCIS customer service representative replies within an hour.
• You can also reach USCIS support via USCIS Twitter page
• You can view latest USCIS photos on USCIS Instagram page
• You can view latest USCIS videos on USCIS Youtube page

USCIS Mailing Addresses

USCIS Phoenix Lockbox

• For U.S. Postal Service (USPS):
  USCIS
  P.O. Box 21281
  Phoenix, AZ 85036
• For FedEx, UPS, and DHL deliveries:
  USCIS
  Attn: NFB AOS
  1820 E. Skyharbor Circle S
  Suite 100
  Phoenix, AZ 85034

USCIS Dallas Lockbox

• For U.S. Postal Service (USPS):
  USCIS
  P.O. Box 660867
  Dallas, TX 75266
• For FedEx, UPS, and DHL deliveries:
  USCIS
  Attn: NFB AOS
  2501 S. State Hwy. 121 Business
  Suite 400
  Lewisville, TX 75067

USCIS Live Chat Support

You can start a live chat session with an USCIS Support Agent on the USCIS Contact page. To speak with a live agent, you need to press the “Need Help? Ask Emma” link in the upper right corner of the page. Chat is available 24 hours a day seven days a week.

USCIS support e-mail

• For feedback or ask technical support send an e-mail to [email protected]

USCIS Help Center

You can find more information about USCIS on the USCIS Support page.

USCIS Opening Hours

Monday 8am to 8pm EST
Tuesday 8am to 8pm EST
Wednesday 8am to 8pm EST
Thursday 8am to 8pm EST
Friday 8am to 8pm EST
Saturday closed
Sunday closed