How to Talk to a Live Person in Utah Unemployment Customer Service

If you need to speak to a live customer service representative in Utah Unemployment Insurance Benefits (UI) customer service you need to dial 1-801-526-4400. To speak with a live agent, you need to press 1 (if you are calling about your unemployment claim or a benefit overpayment), then press pound, after that press 5 (to speak to a claims representative) and stay on the line (typical waiting time is about 15-35 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you know your party’s extension press 9.
  • If you are calling about your unemployment claim or a benefit overpayment press 1.
  • If you represent your company and have questions about unemployment or if you wish to report unemployment fraud press 2.

If you press 1 in the above menu you will get the following sub-menu:

  • For general information press 1.
  • To repay an overpayment or if you have questions regarding an overpayment press 3.
  • To speak to a claims representative press 5.
  • To repeat these options press the star key.

Utah Unemployment Customer Service Hours

Live customer service representatives from Utah Unemployment Insurance are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

Utah Unemployment Customer Support Phones

  • Utah Unemployment Customer Support Phone is 1-801-526-4400. Live customer service representatives from Utah Unemployment Insurance are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
  • For Questions regarding an existing claim or UI benefits in general you need to dial 1-801-612-0877 (Weber and North Davis Counties) and 1-801-375-4067 (Utah County).
  • For Questions on Unemployment Insurance Claims or Benefit Costs you need to dial 1-801-526-9235.
  • To Report Unemployment Insurance Fraud you need to dial 1-801-526-9235.
  • For Questions or information on Unemployment Insurance Contributions (taxes) you need to dial 1-801-526-9235 or 1-800-222-2857.
  • For UI appeal questions or information you need to dial 1-801-526-9300.

Utah Unemployment Fax Number

  • For questions regarding an existing claim or UI benefits in general: Claims 1-801-526-4401, Monetary 1-801-526-9394, Adjudications 1-801-526-4402.
  • For questions or information on Unemployment Insurance Contributions (taxes): Except as noted below 1-801-526-9236.

Utah Department of Workforce Services Social Networks Customer Service

Utah Unemployment Insurance (UI) Mailing Addresses

Unemployment Insurance Contributions (taxes):
Utah Department of Workforce Services
P.O. Box 45288
140 East 300 South
Salt Lake City, UT 84145-0288

UI appeal questions:
Utah Department of Workforce Services
Adjudication Division
P.O. Box 45244
140 East 300 South
Salt Lake City, UT 84145-0244

Utah Unemployment Live Chat Support

You can start a live chat session with an Utah Unemployment Support Virtual Assistance on the Utah Unemployment page by clicking the “Live Chat” blue button.

Utah Unemployment support e-mail

Utah Unemployment doesn’t offer live support via e-mail.

Utah Unemployment Insurance (UI) Help Center

Utah Unemployment Opening Hours

Monday 8am to 5pm
Tuesday 8am to 5pm
Wednesday 8am to 5pm
Thursday 8am to 5pm
Friday 8am to 5pm
Saturday closed
Sunday closed