How to Talk to a Live Person in UPS Customer Service

If you need to speak to a live customer service representative in UPS customer service you need to dial 1-800-742-5877 (1-800-PICK-UPS®). To speak with a live agent, you need to say “Agent” or press 0, then say “Shipping information” or press 3, for example. After say “Agent” or press 0 and stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • Say “Track a package” or press 1
  • Say “Send a package” or press 2
  • Say “Shipping information” or press 3
  • Say “Order supply” or press 4
  • Say “Agent” or press 0

UPS Customer Service Hours

Live customer service representatives from UPS are available 24 hours a day seven days a week.

UPS Customer Service Phones

  • UPS customer service phone number is 1-800-742-5877 (1-800-PICK-UPS®). Live customer service representatives from UPS are available 24 hours a day seven days a week.
  • For international shipping you need to dial 1-800-782-7892.
  • For TTY/TDD Access for Hearing Impaired you need to dial 1-800-833-0056.
  • For UPS Supply Chain Solutions you need to dial 1-800-742-5727.
  • For less than truckload (more than 150 lbs) you need to dial 1-800-333-7400.
  • For Truckload (more than 12,000 lbs) you need to dial 1-888-682-4652.
  • For Air Freight (more than 150 lbs) you need to dial 1-800-443-6379.
  • For Ocean Freight you need to dial 1-800-350-8440.

UPS Social Networks Customer Service

UPS Live Chat Support

You can start a live chat session with a UPS Support Agent on the UPS Contact Help Support Center page.

UPS Mailing Addresses

UPS World Headquarters
55 Glenlake Parkway NE
Atlanta, GA 30328
United States

UPS support e-mail

To email Indeed use the following UPS contact form.

UPS Help Center

You can get more information about UPS on the UPS Help Center page.

UPS Opening Hours

You can find more information about UPS opening hours on the UPS Location Finder Page.