How to Talk to a Live Person in Massachusetts Unemployment Customer Service

If you need to speak to a live customer service representative in Massachusetts Unemployment customer service you need to dial 1-877-626-6800. To speak with a live agent, you need to press 1 (for English), press 1 (if you are calling for assistance regarding a regular Massachusetts Unemployment claim), then press 8 (for all other calls), after press 2 (for customer assistance) and stay on the line (typical waiting time is about 30-60 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For information on filing a claim press 1.
  • If you want to reach the PUA call center press 2.
  • If you have received notification from the Department of Unemployment assistance, that a claim was filed in your name and you did not file a claim press 3.

If you press 1 in the above menu you will get the following sub-menu:

  • To set up your PIN press 1.
  • If you received a fact-finding questionnaire and need assistance press 2.
  • To check a status press 3.
  • If you need to certify for this week press 4.
  • To set up change or cancel your direct deposit press 5.
  • For password reset press 6.
  • For all other calls press 8.
  • If you would like to hear these options again press 9 or stay on the line.

Massachusetts Unemployment Customer Service Hours

Live customer service representatives from Ma Unemployment Insurance (UI) are available from 8:30am to 4:30pm Monday-Friday, Saturday-Sunday closed.

Massachusetts Unemployment Customer Support Phones

  • Ma Unemployment Customer Support Phone is 1-877-626-6800. Live customer service representatives from Ma Unemployment Insurance are available from 8:30am to 4:30pm Monday-Friday, Saturday-Sunday closed.
  • For Automated Telecert Line you need to dial 1-617-626-6338. Live customer service representatives are available from 6am to 10pm Monday-Sunday.
  • To Check your claim or benefit payment status you need to dial 1-617-626-6563.
  • For Department of Unemployment Assistance you need to dial 1-617-626-5075.

The Commonwealth of Massachusetts Social Networks Customer Service

Ma Unemployment Live Chat Support

Ma Unemployment doesn’t offer live chat support. The best way to contact Ma Unemployment is to call them at 1-877-626-6800.

Ma Unemployment support e-mail

Ma Unemployment Help Center

Ma Unemployment Opening Hours

Monday 8:30am to 4:30pm
Tuesday 8:30am to 4:30pm
Wednesday 8:30am to 4:30pm
Thursday 8:30am to 4:30pm
Friday 8:30am to 4:30pm
Saturday closed
Sunday closed