If you need to speak to a live customer service representative in Texas Workforce Commission customer service you need to dial 1-800-939-6631. To speak with a live agent, you need to press 1 (for English), then press 3 (for question problems or to make changes to your existing claim) and stay on the line (typical waiting time is about 10-15 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To apply for unemployment benefits press 1.
- If you only need to reset your pin or need to change your address or telephone number press 2.
- For question, problems or to make changes to your existing claim press 3.
- To repeat this menu press 0.
TWC Customer Service Hours
Live customer service representatives from TWC are available from 7am to 7pm CT Monday-Sunday.
TWC Customer Support Phones
- TWC Customer Support Phone is 1-800-939-6631. Live customer service representatives from TWC are available from 7am to 7pm CT Monday-Sunday.
- To Request payment and check your claim and payment status you need to dial 1-800-558-8321. Live customer service representatives from TWC are available from 7am to 6pm CT Monday-Sunday.
- For TWC Ombudsman you need to dial 1-800-628-5115.
- For TWC Fraud Hotline you need to dial 1-800-252-3642.
- For TWC’s automated Tele-Serv you need to dial 1-800-558-8321.
TWC Social Networks Customer Service
- TWC customer service could be contacted via Texas Workforce Commission Facebook page. Typically Texas Workforce Commission customer service representative replies within an hour.
- You can also reach Texas Workforce Commission support via Texas Workforce Commission Twitter page
TWC Mailing Addresses
Texas Workforce Commission
101 E 15th St, Rm 370
Austin, TX 78778-0001
TWC Live Chat Support
You can start a live chat session with a Texas Workforce Commission Support Agent on the TWC page. To speak with a live agent, you need to press the “Chat with Us” button in the bottom right corner of the page.
TWC support e-mail
- For TWC Customer Relations send an e-mail to [email protected]
- For TWC Ombudsman send an e-mail to [email protected]
TWC Help Center
- You can get more information about TWC Customers on the TWC Customers Support page.
TWC Opening Hours
Monday 8am to 5pm
Tuesday 8am to 5pm
Wednesday 8am to 5pm
Thursday 8am to 5pm
Friday 8am to 5pm