How to Talk to a Live Person in Thames Water Customer Service

If you need to speak to a live customer service representative in Thames Water customer service you need to dial 0800-980-8800. To speak with a live agent, you need to stay on the line (typical waiting time is about 5-15 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are calling to pay your bill press 1.
  • For anything else press 2.

Thames Water Customer Service Hours

Live customer service representatives from Thames Water are available from 8am to 8pm Monday-Friday, from 8am to 6pm Saturday, Sunday closed.

Thames Water Customer Support Phones

  • Thames Water Customer Support Phone is 0800-980-8800. Live customer service representatives from Thames Water are available from 8am to 8pm Monday-Friday, from 8am to 6pm Saturday, Sunday closed.
  • To Request your bill in large print or braille you need to dial 0800-009-3652.
  • To Register with our doorstep password scheme you need to dial 0800-316-9800.

Thames Water Social Networks Customer Service

Thames Water Mailing Addresses

Data Protection Officer
Thames Water Utilities Limited
Clearwater Court
Vastern Road
Reading
Berkshire
RG1 8DB

Thames Water Live Chat Support

Thames Water doesn’t offer live chat support. The best way to contact Thames Water is to call them at 0800-980-8800.

Thames Water support e-mail

  • For any query related to our use of your personal data send an e-mail to [email protected]
  • For any request to exercise your data privacy rights related to accessing, rectifying, or erasing your data send an e-mail to [email protected]

Thames Water Help Center

Thames Water Opening Hours

Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 8pm
Thursday 8am to 8pm
Friday 8am to 8pm
Saturday 8am to 6pm
Sunday closed