How to Talk to a Live Person in Plusnet Customer Service

If you need to speak to a live customer service representative in Plusnet customer service you need to dial 0800-432-0200. To speak with a live agent, you need to press 1 (to talk about broadband or home phone), then press 2 (to the main menu), after press 2 (for anything to do with your bill) and stay on the line (typical waiting time is about 5-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To talk about broadband or home phone press 1.
  • To talk about Plusnet mobile press 2.

If you press 1 in the above menu and then press 2, you will get the following sub-menu:

  • If you have a fault or need help with your service press 1.
  • For anything to do with your bill press 2.
  • If you like to join us press 3.
  • For an update or a recent order press 4.
  • If you moving home, upgrading your package or your thinking of leaving us press 5.

Plusnet Customer Service Hours

Live customer service representatives from Plusnet are available from 8am to 8pm Monday-Friday, from 9am to 7pm Saturday, from 9am to 6pm Sunday.

Plusnet Customer Support Phones

  • Plusnet Customer Support Phone is 0800-432-0200. Live customer service representatives from Plusnet are available from 8am to 8pm Monday-Friday, from 9am to 7pm Saturday, from 9am to 6pm Sunday.
  • For Mobile complaints you need to dial 0800-079-1133.

Plusnet Social Networks Customer Service

Plusnet Mailing Addresses

Plusnet plc
The Balance
2 Pinfold Street
Sheffield
S1 2GU

Plusnet Support Community

You can get the answers to your questions about Plusnet on the Plusnet Forum page. Community Support representative are available 24 hours a day seven days a week.

Plusnet Live Chat Support

You can start a live chat session with a Plusnet Support Agent on the Plusnet Contact page. To speak with a live agent, you need to press the “Sales Chat” button in the right of the screen.

Plusnet support e-mail

Plusnet doesn’t offer live support via e-mail.

Plusnet Help Center

Plusnet Opening Hours

Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 8pm
Thursday 8am to 8pm
Friday 8am to 8pm
Saturday 9am to 7pm
Sunday 9am to 6pm