If you need to contact a live person in PECO customer service you need to dial 1-800-494-4000. To speak with a live agent, you need to stay on the line (typical waiting time is about 4-5 minutes).
For your convenience below is the voice system main menu:
- If you need to report an emergency press 1.
- For electrical issues or power outage press 2.
- For billing press 3.
- For everything else press 4.
PECO Customer Service Hours
PECO live customer service agents are available from 7am to 7pm EST Monday-Friday.
PECO Phone Customer Service
- PECO customer service phone number is 1-800-494-4000.
- For Emergency you need to dial 1-800-841-4141.
- For electric or natural gas emergencies you need to dial 1-800-841-4141.
- For the LIHEAP Client Helpline you need to dial 1-866-857-7095.
- For LIURP you need to dial 1-800-675-0222.
PECO Social Networks Customer Service
- PECO customer service could be contacted via PECO Facebook page. Live customer service agents are available from 8am to 5pm EST Monday-Friday.
- You can also reach PECO support via PECO Twitter page. Live customer service agents are available from 8am to 5pm Monday-Friday.
PECO Help Center
You can view more information about PECO on the PECO customer support page.
PECO Mailing Addresses
PECO Customer Service Center, 2301 Market Street, Philadelphia, PA 19103
PECO, P.O. Box 37629, Philadelphia, PA 19101
PECO Energy, Claims Division, 2301 Market Street, S16-1, Philadelphia, PA 19103
PECO email Customer Service
PECO Live Chat Support
PECO doesn’t offer live chat support. Best way to contact PECO is to call them at 1-800-494-4000.