How to Talk to a Live Person in NY State of Health Customer Service

If you need to speak to a live customer service representative in New York State of Health customer service you need to dial 1-855-355-5777. To speak with a live agent, you need to press 1 (for English) and stay on the line (typical waiting time is about 2-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you need assistance applying for coverage or have a question about your individual marketplace account press 1.
  • If you are an in-person assister which includes navigators, brokers, certified application counselor and health plan facilitated enrollers press 2.
  • If you are an employee or calling about the small business marketplace press 3.
  • If you need information about participating as an employee in a small business marketplace or are an employee with an existing small business marketplace account press 4.

NY State of Health Customer Service Hours

Live customer service representatives from New York State of Health are available from 8am to 8pm Monday-Friday, from 9am to 1pm Saturday, Sunday closed.

New York State of Health Customer Support Phones

  • New York State of Health Customer Support Phone is 1-855-355-5777. Live customer service representatives from New York State of Health are available from 8am to 8pm Monday-Friday, from 9am to 1pm Saturday, Sunday closed.
  • For TTY you need to dial 1-800-662-1220. Live customer service representatives from New York State of Health are available from 8am to 8pm Monday-Friday, from 9am to 1pm Saturday, Sunday closed.

NY State of Health Social Networks Customer Service

New York State of Health Live Chat Support

You can start a live chat session with a New York State of Health Support Virtual Assistance on the New York State of Health page by clicking the “Chat Now” blue button in the bottom right corner of the page.

New York State of Health support e-mail

New York State of Health doesn’t offer live support via e-mail.

New York State of Health Help Center

  • You can get more information about New York State of Health Customers on the New York State of Health page by clicking the “Get Help” button in the upper right corner of the page.

New York State of Health Opening Hours

Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 8pm
Thursday 8am to 8pm
Friday 8am to 8pm
Saturday 9am to 1pm
Sunday closed