How to Talk to a Live Person in Humana Customer Service

If you need to contact a live person in Humana customer service you need to dial 1-800-833-6917. To speak with a live agent, you need to say “continue” or press 2 after the main menu, then press 0 and stay on the line (typical waiting time is about 3-5 minutes).

For your convenience below is the voice system main menu:

  • If you are calling about your dental or life policy press 1.
  • If you are a provider press 2.
  • If you are calling for Humana One medical policy press 3.
  • If you are calling about your Medicare or Medicaid policy press 4.
  • If you are calling about an employer-based medical policy press 5.

Humana Customer Service Hours

Humana live customer service agents are available from 5am to 8pm Monday-Sunday.

Humana Phone Customer Service

  • Humana customer service phone number is 1-800-833-6917.
  • For Individual & Family Insurance you need to dial 1-800-833-6917.
  • For Medicare Customer Service you need to dial 1-800-457-4708.
  • For Dental/Vision Insurance you need to dial 1-877-877-1051.
  • For Insurance through Employers you need to dial 1-800-448-6262.
  • For Medicaid Customer Service you need to dial 1-800-477-6931.
  • For Small business employer you need to dial 1-800-232-2006.
  • For Large Group Employer you need to dial 1-800-872-7207.
  • For HumanaLife Small Group 2-99 employees you need to dial 1-800-233-4013.
  • For participation status, requests to join the network, and contract-related questions you need to dial 1-800-626-2741.
  • You can find all the phone numbers for Humana on this page.

Humana Social Networks Customer Service

Humana support e-mail

Humana doesn’t offer live support e-mail. Best way to contact Humana is to call them at 1-800-833-6917.

Humana Live Chat Support

Humana doesn’t offer live chat support. Best way to contact Humana is to call them at 1-800-833-6917.

Humana Help Center

You can ask a question about Humana on the Humana Help Center page.

Humana Mailing Addresses

Corporate Address:
Humana, Inc.
500 W. Main Street
Louisville, KY 40202

For medical and claims correspondence:
Humana Correspondence Office
P.O. Box 14601
Lexington KY 40512-4601

All healthcare providers:
Humana Inc.
500 West Main Street
Louisville, KY 40202