Talk to a Live Person in UPS Customer Service (September, 2022 Update)

If you need to speak to a live customer service representative in UPS customer service you need to dial 1-800-742-5877 (1-800-PICK-UPS®). To speak with a live agent, you need to say “speak with an agent”, then say “more shipping options” or press 6, after say “billing” or press 3 and stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • Say “Track a package” or press 1
  • Say “Change a delivery” or press 2
  • Say “To schedule a pick up” or press 3
  • Say “Report a problem” or press 4
  • Say “Find Locations” or press 5
  • Say “More shipping options” or press 6

UPS Customer Service Hours

Live customer service representatives from UPS are available from 6am to 1am EST Sunday-Saturday.

UPS Customer Service Phones

  • UPS customer service phone number is 1-800-742-5877 (1-800-PICK-UPS®). Live customer service representatives from UPS are available from 6am to 1am EST Sunday-Saturday.
  • For international shipping you need to dial 1-800-782-7892. Live customer service representatives are available 24/7.
  • For TTY/TDD Access for Hearing Impaired you need to dial 1-800-833-0056.
  • For Technical Support you need to dial 1-877-289-6419. Live customer service representatives are available from 7:30am to 9pm EST Monday-Friday, from 9am to 8pm EST Saturday-Sunday.
  • For UPS Billing Center Support you need to dial 1-800-811-1648 (Domestic Billing Support) or 1-866-493-7140 (Import Billing Support).
  • For less than truckload (more than 150 lbs) you need to dial 1-800-333-7400.
  • For Truckload (more than 12,000 lbs) you need to dial 1-888-682-4652.
  • For Air Freight (more than 150 lbs) you need to dial 1-800-443-6379.
  • For Ocean Freight you need to dial 1-800-350-8440.

UPS Social Networks Customer Service

UPS Live Chat Support

You can start a live chat session with a UPS Support Agent on the UPS Contact Help Support Center page.

UPS Mailing Addresses

UPS World Headquarters
55 Glenlake Parkway NE
Atlanta, GA 30328
United States

UPS support e-mail

To email UPS use the following UPS contact form.

UPS Fax Number

UPS does not have a fax number. Instead you can use 1-800-742-5877 phone number to contact UPS.

UPS Help Center

You can get more information about UPS on the UPS Help Center page.

UPS Opening Hours

You can find more information about UPS opening hours on the UPS Location Finder Page.