How to Talk to a Live Person in HMRC Customer Service

If you need to speak to a live customer service representative in HM Revenue and Customs customer service you need to dial 0300-200-3300 (Outside UK: +44-135-535-9022). To speak with a live agent, you need to stay on the line (typical waiting time is about 2-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For pensioners press 1.
  • For tax codes press 2.
  • For refunds press 3.
  • For tax calculator press 4.
  • For self assessment press 5.
  • For deceased press 6.
  • For something else press 7.

HMRC Customer Service Hours

Live customer service representatives from HMRC are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.

HMRC Customer Support Phones

  • HMRC Customer Support Phone is 0300-200-3300 (Outside UK: +44-135-535-9022). Live customer service representatives from HMRC are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For General query about the Construction Industry Scheme you need to dial 0300-200-3210 (Outside UK: +44-161-930-8706).
  • For VAT general enquiries you need to dial 0300-200-3700 (Outside UK: +44-2920-501-261).
  • For Employers general enquiries you need to dial 0300-200-3200 (Outside UK: +44-151-268-0558).
  • For National Insurance general enquiries you need to dial 0300-200-3500 (Outside UK: +44-191-203-7010).
  • You can get all customer service phone numbers on the HMRC Contact page.

HMRC Social Networks Customer Service

  • You can reach HMRC support via HMRC Twitter page. Opening times live customer service representatives from 8am to 8pm Monday-Saturday, from 9am to 5pm Sunday.

HMRC Mailing Addresses

Pay As You Earn and Self Assessment:
HM Revenue and Customs
BX9 1AS
United Kingdom

HM Revenue and Customs – Self Assessment:
PO Box 4000
Cardiff
CF14 8HR
United Kingdom

PT Operations North East England:
HM Revenue and Customs
BX9 1BX
United Kingdom

HM Revenue and Customs – VAT Written Enquiries:
123 St Vincent Street
Glasgow City
Glasgow
G2 5EA
United Kingdom

Employers general enquiries:
PT Operations North East England
HM Revenue and Customs
BX9 1BX
United Kingdom

National Insurance: general enquiries:
PT Operations North East England
HM Revenue and Customs
BX9 1AN
United Kingdom

Income Tax general enquiries:
Pay As You Earn and Self Assessment
HM Revenue and Customs
BX9 1AS
United Kingdom

HMRC Live Chat Support

You can start a live chat session with a HMRC Support Agent on the HMRC Support page. To speak with a live agent, you need to press the “Speak to an adviser now” button. Chat is available from 8am to 7:30pm Monday-Friday, Saturday-Sunday closed.

HMRC support e-mail

HMRC Help Center

HMRC Opening Hours

Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday closed
Sunday closed