Talk to a Live Person in FedEx Customer Service (September, 2022 Update)

FedEx is a corporation that focused on shipping, transportation, e-commerce and business services.

If you need to talk to a live person at FedEx customer service you need to dial 1-800-463-3339 phone number. First of all, you need to say “give me options”, after say “more options” or press 7 at the first prompt, say “even more options” or press 7 at the second and say “it’s something else” or press 8 at the third. After that, you need to stay on the line and the automated phone system will connect you to a live customer service agent from FedEx.

Alternatively you can use the following other available options:

  • Say “schedule a pick up from my address” or press 1.
  • Say “pick up my package from FedEx location” or press 2.
  • Say “shipment status and delivery information” or press 3
  • Say “billing and payment” or press 4
  • Say “find a FedEx location” or press 5
  • Say “get rate” or press 6
  • Say “more options” or press 7

If you say “more options” or press 7 in the above menu you will get the following sub-menu:

  • Say “technical support” or press 1.
  • Say “FedEx Office” or press 2.
  • Say “order supplies” or press 3
  • Say “claims” or press 4
  • Say “get the status of the pick up” or press 5
  • Say “cancel a pick up” or press 6
  • Say “even more options” or press 7

Then if you say “even more options” or press 7 in the above menu you will get the following sub-menu:

  • Say “FedEx account” or press 1.
  • Say “schedule a return pick up” or press 2.
  • Say “return a call” or press 3
  • Say “freight” or press 4
  • Say “international services” or press 5
  • Say “holiday information” or press 6
  • Say “dangerous goods” or press 7
  • Say “it’s something else” or press 8

FedEx Customer Service Hours

Live customer service representatives from FedEx are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.

FedEx Customer Service Options

FedEx Phone Customer Service

  • FedEx Customer Support Phone is 1-800-463-3339. Live customer service representatives are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.
  • For U.S. International Customer Service you need to dial 1-800-247-4747.
  • For U.S. TDD (Telephone Device for the Deaf) Services you need to dial 1-800-238-4461. Customer service hours of operation are 7am to 8pm CST Monday-Sunday.
  • For Hearing Impaired Relay Desk you need to dial 1-888-464-0709.
  • For U.S. Billing Inquiries you need to dial 1-800-622-1147.
  • For U.S. FedEx Express Freight Services you need to dial 1-800-332-0807.
  • For Surface Expedite North America you need to dial 1-800-762-3787.
  • For White Glove Services you need to dial 1-866-280-1810.
  • For Freight Solutions you need to dial 1-888-444-5940.

FedEx Customer Support Phones for all other countries

Europe:

  • Austria: 0800-123-800.
  • Belgium: 02-752-75-75.
  • Czech Republic: 800-1-33339.
  • Denmark: 70-233-332.
  • Estonia: 8002345.
  • Finland: 010800515.
  • France: 0825-886-887.
  • Germany: 01806-111-800.
  • Hungary: 36-80-980-980.
  • Ireland: 1800-535-800.
  • Italy: 199-151-119.
  • Latvia: 800005300.
  • Lithuania: 8800-20200.
  • Luxemborg: 8002-35-55.
  • Netherlands: 0800-0222-333.
  • Norway: 63-94-03-00.
  • Poland: 801-002-800 or 22-211-80-00.
  • Russia: 7-495-788-8881.
  • Spain: 902-100-871.
  • Sweden: 0200-252-252.
  • Switzerland: 0848-1-33339.
  • United Kingdom: 03456-07-08-09.

Middle East/India:

  • Bahrain: 973-17-334448.
  • India: 1-800-22-6161.
  • Israel: 1-700-700-339.
  • Kuwait: 965-1802233.
  • Saudi Arabia: 800-244-2222.
  • UAE: 800-33339.

Africa:

  • South Africa: 08000-33339.

Asia:

  • Australia and New Zealand: 0800-733-339.
  • Indonesia: 1500342.
  • Papua New Guinea: 675-325-2411.
  • Fiji: 679-672-3412.
  • New Caledonia: 36-67-17.
  • Vanuatu: 23991.
  • French Polynesia: 40-45-365.
  • American Samoa: 699-48.
  • Cook Islands: 233-62.
  • Hong Kong: 852-2730-3333.
  • Macau: 853-2870-3333.
  • China: 400-886-1888 (for mobile users) or 800-988-1888 (for telephone users).
  • Malaysia: 603-7721-1388 or 1800-88-6363 (toll free).
  • Singapore: 1800-743-2626.
  • Thailand: 1782.
  • Cambodia: 0120-003200.
  • Vietnam: 028-3948-0370.
  • Japan: 0120-003200.
  • Korea: 1588-0588.
  • Philippines: 1-800-10-46-33339.
  • Taiwan: 0800-075-075.

Latin America:

  • Argentina: 011-5411-4630-0300.
  • Brazil/Sao Paulo: 0800-703-3339.
  • Chile: 011-562-361-6111.
  • Dominican Republic: 1-809-565-3636.
  • Jamaica: 1-876-960-9192.
  • Mexico: 011-525-55-228-9904.
  • Panama: 1-507-271-3838.
  • Puerto Rico: 1-787-793-9300.
  • Trinidad: 1-868-645-2579.
  • Uruguay: 011-598-2-628-0100.
  • Venezuela: 011-58-212-205-3333.

FedEx Virtual Support Assistant

You can start a chat session with a FedEx Virtual Support representative on the site
https://www.fedex.com/en-us/customer-support.html. Chat is available from 8am to 6pm Monday-Sunday.

FedEx Social Networks Support

FedEx Mailing Addresses

FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116

FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116

FedEx TDD/Hearing Impaired Customer Service Operations:
3885 Airways Blvd. Module J
2nd floor
Memphis, TN 38116

FedEx TDD/Hearing Impaired Customer Service Operations:
3885 Airways Blvd. Module J
2nd floor
Memphis, TN 38116

FedEx Corp. Revenue Services:
3965 Airways, Module G
Memphis, TN 38116

FedEx Cargo Claims Department:
P.O. Box 26628
Salt Lake City, UT 84126

FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116

FedEx Freight Headquarters:
Renaissance Center
1715 Aaron Brenner Drive
Suite 600
Memphis, TN 38120

Common Fedex Issues

How to track a package?

Online:

  • Go to the Fedex Tracking page.
  • Enter your FedEx tracking, door tag or FedEx Office order numbers.
  • Press the “TRACK” button.

By Mobile APP:

  • Open app.
  • Type in your reference or tracking number, or scan the barcode on your label, or you can log in to see all your shipments and your latest shipment details are there on screen.

By Text:

  • Text “follow” and your door tag number to 48773.

By Customer Support Phone:

  • Call 1-800-463-3339.
  • Say “Track my package”.
  • Follow the prompts.

How to Make a Claim for a Lost or Damaged Shipment?

  • Go to the Fedex CLAIMS page.
  • Select your claim type.
  • Click on “START YOUR CLAIM”.
  • Fill in the form and press the “SUBMIT CLAIM(S)” button.

FedEx Help Center

FedEx Fax Number

FedEx does not have a fax number. You can use 1-800-463-3339 phone number to contact FedEx.

FedEx support e-mail

FedEx Opening Hours

Monday 7:30am to 7:30pm EST
Tuesday 7:30am to 7:30pm EST
Wednesday 7:30am to 7:30pm EST
Thursday 7:30am to 7:30pm EST
Friday 7:30am to 7:30pm EST
Saturday 7:30am to 5pm EST
Sunday 7:30am to 5pm EST