Talk to a Live Person in FedEx Customer Service

If you need to talk to a live person at FedEx customer service you need to dial 1-800-463-3339 phone number. First of all, you need to say “give me options”, after that say “more options” or press 7 at the first prompt, say “even more options” or press 7 at the second and say “it’s something else” or press 8 at the third. After that, you need to stay on the line and the automated phone system will connect you to a live customer service agent from FedEx.

Alternatively you can use the following other available options:

  • Say “schedule a pick up from my address” or press 1.
  • Say “pick up my package from FedEx location” or press 2.
  • Say “shipment status and delivery information” or press 3
  • Say “billing and payment” or press 4
  • Say “find a FedEx location” or press 5
  • Say “get rate” or press 6
  • Say “more options” or press 7

If you say “more options” or press 7 in the above menu you will get the following sub-menu:

  • Say “technical support” or press 1.
  • Say “FedEx office” or press 2.
  • Say “order supplies” or press 3
  • Say “claims” or press 4
  • Say “get the status of the pick up” or press 5
  • Say “cancel pick up” or press 6
  • Say “even more options” or press 7

Then if you say “even more options” or press 7 in the above menu you will get the following sub-menu:

  • Say “FedEx account” or press 1.
  • Say “schedule a return pick up” or press 2.
  • Say “return a call” or press 3
  • Say “freight” or press 4
  • Say “international services” or press 5
  • Say “holiday information” or press 6
  • Say “dangerous goods” or press 7
  • Say “it’s something else” or press 8

FedEx Customer Service Hours

Live customer service representatives from FedEx are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.

FedEx Customer Service Options

FedEx Phone Customer Service

  • FedEx Customer Support Phone is 1-800-463-3339. Live customer service representatives are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.
  • For U.S. International Customer Service you need to dial 1-800-247-4747.
  • For U.S. TDD (Telephone Device for the Deaf) Services you need to dial 1-800-238-4461. Customer service hours of operation are 7am to 8pm CST Monday-Sunday.
  • For Hearing Impaired Relay Desk you need to dial 1-888-464-0709.
  • For U.S. Billing Inquiries you need to dial 1-800-622-1147.
  • For U.S. FedEx Express Freight Services you need to dial 1-800-332-0807.
  • You can find all customer service phone numbers on the FedEx Contact page.

FedEx Virtual Support Assistant

You can start a chat session with a FedEx Virtual Support representative on the site
https://www.fedex.com/en-us/customer-support.html

FedEx Social Networks Support

FedEx Mail

FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116

FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116

FedEx TDD/Hearing Impaired Customer Service Operations:
3885 Airways Blvd. Module J
2nd floor
Memphis, TN 38116

FedEx TDD/Hearing Impaired Customer Service Operations:
3885 Airways Blvd. Module J
2nd floor
Memphis, TN 38116

FedEx Corp. Revenue Services:
3965 Airways, Module G
Memphis, TN 38116

FedEx Cargo Claims Department:
P.O. Box 26628
Salt Lake City, UT 84126

FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116

FedEx Help Center

FedEx support e-mail

FedEx doesn’t offer live support via e-mail.

FedEx Opening Hours

Monday 7:30am to 7:30pm EST
Tuesday 7:30am to 7:30pm EST
Wednesday 7:30am to 7:30pm EST
Thursday 7:30am to 7:30pm EST
Friday 7:30am to 7:30pm EST
Saturday 7:30am to 5pm EST
Sunday 7:30am to 5pm EST