If you need to talk to a live person at FedEx customer service you need to dial 1-800-463-3339 phone number. First of all, you need to say “give me options”, after that say “more options” or press 7 at the first prompt, say “even more options” or press 7 at the second and say “it’s something else” or press 8 at the third. After that, you need to stay on the line and the automated phone system will connect you to a live customer service agent from FedEx.
Alternatively you can use the following other available options:
- Say “schedule a pick up from my address” or press 1.
- Say “pick up my package from FedEx location” or press 2.
- Say “shipment status and delivery information” or press 3
- Say “billing and payment” or press 4
- Say “find a FedEx location” or press 5
- Say “get rate” or press 6
- Say “more options” or press 7
If you say “more options” or press 7 in the above menu you will get the following sub-menu:
- Say “technical support” or press 1.
- Say “FedEx office” or press 2.
- Say “order supplies” or press 3
- Say “claims” or press 4
- Say “get the status of the pick up” or press 5
- Say “cancel pick up” or press 6
- Say “even more options” or press 7
Then if you say “even more options” or press 7 in the above menu you will get the following sub-menu:
- Say “FedEx account” or press 1.
- Say “schedule a return pick up” or press 2.
- Say “return a call” or press 3
- Say “freight” or press 4
- Say “international services” or press 5
- Say “holiday information” or press 6
- Say “dangerous goods” or press 7
- Say “it’s something else” or press 8
FedEx Customer Service Hours
Live customer service representatives from FedEx are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.
FedEx Customer Service Options
FedEx Phone Customer Service
- FedEx Customer Support Phone is 1-800-463-3339. Live customer service representatives are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.
- For U.S. International Customer Service you need to dial 1-800-247-4747.
- For U.S. TDD (Telephone Device for the Deaf) Services you need to dial 1-800-238-4461. Customer service hours of operation are 7am to 8pm CST Monday-Sunday.
- For Hearing Impaired Relay Desk you need to dial 1-888-464-0709.
- For U.S. Billing Inquiries you need to dial 1-800-622-1147.
- For U.S. FedEx Express Freight Services you need to dial 1-800-332-0807.
- You can find all customer service phone numbers on the FedEx Contact page.
FedEx Virtual Support Assistant
You can start a chat session with a FedEx Virtual Support representative on the site
https://www.fedex.com/en-us/customer-support.html
FedEx Social Networks Support
- FedEx customer service could be contacted via FedEx Facebook page. Typically FedEx customer service representative replies within an hour.
- You can also reach FedEx support via FedEx Twitter page
- You can view latest FedEx photos on FedEx Instagram page
- You can view latest FedEx videos on FedEx Youtube page
FedEx Mail
FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116
FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116
FedEx TDD/Hearing Impaired Customer Service Operations:
3885 Airways Blvd. Module J
2nd floor
Memphis, TN 38116
FedEx TDD/Hearing Impaired Customer Service Operations:
3885 Airways Blvd. Module J
2nd floor
Memphis, TN 38116
FedEx Corp. Revenue Services:
3965 Airways, Module G
Memphis, TN 38116
FedEx Cargo Claims Department:
P.O. Box 26628
Salt Lake City, UT 84126
FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116
FedEx Help Center
- You can get more information about FedEx Customers on the FedEx Customers Support page.
FedEx support e-mail
FedEx doesn’t offer live support via e-mail.
FedEx Opening Hours
Monday 7:30am to 7:30pm EST
Tuesday 7:30am to 7:30pm EST
Wednesday 7:30am to 7:30pm EST
Thursday 7:30am to 7:30pm EST
Friday 7:30am to 7:30pm EST
Saturday 7:30am to 5pm EST
Sunday 7:30am to 5pm EST