How to Talk to a Live Person in DPSS Customer Service

If you need to speak to a live customer service representative in the Department of Public Social Services (DPSS) customer service you need to dial 1-866-613-3777. To speak with a live agent, you need to press 1 (for English), then press 3 (for recorded information on programs, disability accommodations or connect to other DPSS hotlines), after press 3 (if you have a disability or need accommodation), press 1 (for English) and stay on the line (typical waiting time is about 1-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you have an existing case and would like to connect to the self-service system or speak to an eligibility worker press 1.
  • If you would like to apply for benefits press 2.
  • For recorded information on programs, disability accommodations or connect to other DPSS hotlines press 3.
  • To repeat these options press the star key.

DPSS Customer Service Hours

Live customer service representatives from DPSS are available from 7:30am to 7:30pm Monday-Friday, from 8am to 4:30pm Saturday, Sunday closed.

DPSS Customer Support Phones

  • DPSS Customer Support Phone is 1-866-613-3777. Live customer service representatives from DPSS are available from 7:30am to 7:30pm Monday-Friday, from 8am to 4:30pm Saturday, Sunday closed.
  • For Child Protection Services you need to dial 1-800-540-4000.
  • For Dependent Adult Abuse & Elder Abuse you need to dial 1-877-477-3646.
  • For Elder Abuse in a Long Term Care Facility you need to dial 1-800-510-2020.
  • For Adoptions & Foster Care Information Line you need to dial 1-888-811-1121.
  • For Adult Protective Services and Elder Abuse Hotline you need to dial 1-877-477-3646.
  • For Child Health & Disability Prevention Program you need to dial 1-800-993-2437.
  • For Child Support Hotline Statewide you need to dial 1-866-901-3212.
  • For Info Line (Information & Referral) you need to dial 1-800-339-6993. Live customer service representatives are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

DPSS Social Networks Customer Service

DPSS Support Community

You can get the answers to your questions about DPSS on the DPSS Forum page. Community Support representative are available 24 hours a day seven days a week.

DPSS Live Chat Support

DPSS doesn’t offer live chat support. The best way to contact DPSS is to call them at 1-866-613-3777.

DPSS support e-mail

DPSS doesn’t offer live support via e-mail.

DPSS Help Center

DPSS Opening Hours

Monday 7:30am to 7:30pm
Tuesday 7:30am to 7:30pm
Wednesday 7:30am to 7:30pm
Thursday 7:30am to 7:30pm
Friday 7:30am to 7:30pm
Saturday 8am to 4:30pm
Sunday closed