How to Talk to a Live Person in Dominion Energy Customer Service

If you need to speak to a live customer service representative in Dominion Energy customer service you need to dial 1-866-366-4357. To speak with a live agent, you need to press or say 4 and stay on the line (typical waiting time is about 2-3 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To report an outage, downed wire, electrical issues, or if you are working near power lines press or say 1.
  • For billing and Payments press or say 2.
  • To start, stop, or move service press or say 3.
  • For anything else press or say 4.
  • To repeat these options press *.

Dominion Energy Customer Service Hours

Live customer service representatives from Dominion Energy are available from 7am to 7am EST Monday-Friday.

Dominion Energy Phone Customer Service

  • Dominion Energy customer service phone number is 1-866-366-4357. Live customer service representatives are available from 7am to 7am EST Monday-Friday.
  • For Dominion Energy Solutions you need to dial 1-888-216-3718.
  • For Dominion East Ohio Customer Service you need to dial 1-800-362-7557. Live customer service representatives are available from 7am to 7am EST Monday-Friday.
  • For emergency service you need to dial 1-877-542-2630.
  • For hearing/speech impaired customers you need to dial 711.

Dominion Energy Social Networks Customer Service

Dominion Energy Live Chat Support

Dominion Energy doesn’t offer live chat support. Best way to contact Dominion Energy is to call its customer service department at 1-866-366-4357.

Dominion Energy Mailing Addresses

Regular Mail:
Dominion Energy Ohio
P.O. Box 26785
Richmond, VA 23261-6785

Courier/Overnight (FedEx, UPS, etc.):
Dominion Energy Virginia
Attn: Remittance Processing
2901 Charles City Rd
Richmond, VA 23231

Dominion Energy support e-mail

To contact customer service – Ohio via e-mail use following Dominion Energy contact form.

Dominion Energy Opening Hours

Monday 7am to 7pm
Tuesday 7am to 7pm
Wednesday 7am to 7pm
Thursday 7am to 7pm
Friday 7am to 7pm