How to Talk to a Live Person in Dillard’s Customer Service

If you need to speak to a live customer service representative in Dillard’s customer service you need to dial 1-800-345-5273. To speak with a live agent, you need to stay on the line (the typical waiting time is about 5-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you would like to place a new order press 1.
  • For information about an existing order press 2.
  • For information about your Dillard’s credit card press 3.
  • For information about your California consumer Privacy Act press 8.

Dillard’s Customer Service Hours

Live customer service representatives from Dillard’s are available from 7am to 10pm CST Monday-Saturday, from 9am to 7pm CST Sunday.

Dillard’s Customer Support Phones

  • Dillard’s Customer Support Phone is 1-800-345-5273. Live customer service representatives from Dillard’s are available from 7am to 10pm CST Monday-Saturday, from 9am to 7pm CST Sunday.
  • For Furniture Customer Service you need to dial 1-877-272-2601. Live customer service representatives are available from 7am to 10pm CST Monday-Saturday, from 9am to 7pm CST Sunday.
  • For TDD you need to dial 1-800-444-1732.
  • For Dillard’s Credit Card you need to dial 1-800-643-8278. Live customer service representatives are available from 7am to midnight CST Monday-Saturday, from 10am to 8pm CST Sunday.
  • For Dillard’s American Express you need to dial 1-866-834-6294.

Dillard’s Social Networks Customer Service

Dillard’s Live Chat Support

You can start a live chat session with a Dillard’s Support Agent on the Dillard’s Support page. To speak with a live agent, you need to press the “Live Chat” button in the bottom right of your screen. Chat is available from 9am to 10pm CST Monday-Saturday, Sunday closed.

Dillard’s support e-mail

To contact Dillard’s via e-mail you need to go to the Dillard’s Contact page, fill in the form and press the “Send” button.

Dillard’s Help Center

Dillard’s Opening Hours

You can find more information about Dillard’s opening hours on the Dillard’s Stores Locator Page.