If you need to speak to a live customer service representative in DCU customer service you need to dial 1-800-328-8797. To speak with a live agent, you need to press 6 and stay on the line (typical waiting time is about 2-5 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- If you know your party’s extension or name press 1.
- For Easy Touch Telephone Teller and branch hours press 2.
- To apply for mortgages, consumer loans or home equity loans press 3.
- For lost or stolen DCU cards press 4.
- To activate your new DCU card press 5.
- If you would like to speak to a representative press 6.
- To contact DCU insurance press 7.
- To repeat this menu press pound.
DCU Customer Service Hours
Live customer service representatives from Digital Federal Credit Union are available 24 hours a day seven days a week.
DCU Customer Service Phones
- DCU customer service phone number is 1-800-328-8797. Live customer service representatives from DCU are available 24 hours a day seven days a week.
- For TTY you need to dial 1-800-395-5146.
- To Report a lost or stolen Visa Card you need to dial 1-800-847-2911.
DCU Fax Number
- For Membership-related you need to dial 1-866-874-7820.
- For Consumer Loan-related you need to dial 1-508-263-6392.
- For Operations Department you need to dial 1-508-263-6875.
DCU Social Networks Customer Service
- DCU customer service could be contacted via DCU Facebook page. Typically DCU customer service representative replies within an hour.
- You can also reach DCU support via DCU Twitter page
- You can view latest DCU videos on DCU Youtube page
li>You can view latest DCU photos on DCU Instagram page
DCU Mailing Addresses
Mailing and Shipping Address:
P.O. Box 9130
Marlborough, MA 01752-9130
DCU Live Chat Support
You can start a live chat session with a Digital Federal Credit Union Support Agent on the DCU Contact page by clicking a “Chat” icon located in the footer of the website. Chat is available from 8am to 9pm Monday-Friday, from 9am to 3pm on Saturday.
DCU support e-mail
To contact DCU via e-mail go to DCU Contact page and click “Email” button.
DCU Help Center
You can get more information about Digital Federal Credit Union on the DCU FAQ page.
DCU Opening Hours
You can find more information about DCU opening hours on the DCU Locations Page.