How to Talk to a Live Person in Cox Communications Customer Service

If you need to talk to a live person in Cox Communications customer service you need to dial 1-800-234-3993. Press 1. After that, you can either enter the phone number associated with your account or just wait until the next menu. Press 0 and you will get connected to a live customer representative.

For your convenience below is the main menu of Cox Communication customer service.

  • For questions about your bill or to make a payment press 1
  • For technical support press 2
  • To talk about purchasing new or additional service press 3
  • To make a change to your service or if you’re moving press 4
  • To confirm or change an appointment press 5
  • To speak with a representative press 0

Cox Communications Cable Customer Service Hours

Cox Communications Cable live customer service representatives are available 24 hours a day 7 days a week.

Cox Communications Cable Customer Service Phones

Cox Communications cable customer service could be reached at 1-800-234-3993.

Cox Communications cable sales department could be reached at 1-800-818-0679.

Cox paid advanced technical support could be reached at 1-877-COX-ASST (269-2778).

Cox Homelife customer support phone is 1-877-404-2568.

Cox Move My Service phone is 1-877-620-2098.

Cox Communications Social Networks Customer Service

You can send a message to Cox Communications live customer service representative via Cox Communications Facebook page. Typically they reply within an hour.

You can also contact Cox Communications customer service representative by messaging on a Cox Communications Twitter page.

Cox Communications Live Chat

You can reach a live chat with Cox by navigating to Cox Cable Contact Us page and clicking “Sales Chat” button.

Cox Mailing Address

Payment Mailing Address
Cox Communications, Inc.
P.O. Box 78071
Phoenix, AZ 85062-8071

Corporate Headquarters
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328

How to Talk to a Live Person in Cox Customer Service

In order to speak to a live person in Cox customer service, you need to dial 1-800-234-3993. For contact with the agent, you need to press 2 in the main menu.

If you already have an account with Cox Communications, the system will offer you to press 1. After that, you need to enter the 10 digit phone number associated with your account or use the menu below.

  • For questions about your bill or to make a payment press 1
  • For technical support press 2
  • To talk about purchasing new or additional services press 3
  • To make a change to your service press 4
  • To confirm or change an appointment press 5
  • To speak with a representative press 0
  • To repeat this menu press *

Cox Customer Service Options

Cox Phone Customer Service

  • For ordering new service, questions about a pending order or to upgrade your service you need to dial 1-800-818-0679. Service hours of operation are Monday – Friday 8am to 8pm EST and Saturday 9am to 6pm EST.
  • To report a problem, inquire about billing, purchase additional equipment or modify your account you need to dial 1-877-404-2568.
  • For remote troubleshooting and resolution of PC, laptop and application issues with in-home technician service for internal wiring repair you need to dial 1-877-269-2778.

Cox Sales Chat

You can start a chat session with an Cox sales representative on the site https://www.cox.com/residential/contactus.html#callus by clicking the “Sales Chat” button.

Cox Social Networks Customer Service

Cox Customer Service Mailing Addresses

For Payment mail to:

Cox Communications, Inc.

P.O. Box 78071

Phoenix, AZ 85062-8071