How to Talk to a Live Person in CDC Customer Service

If you need to speak to a live customer service representative in CDC customer service you need to dial 1-800-232-4636. To speak with a live agent, you need to press 1 (For English), then press 9 and stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are a medical or healthcare professional press 1.
  • If you are a member of the media press 2.
  • For all other questions press 9.
  • To repeat this menu press star.

CDC Customer Service Hours

Live customer service representatives from CDC are available from 8am to 8pm EST Monday-Friday, Saturday-Sunday closed. (Extended hours for novel coronavirus questions only: from 8am to 11pm EST Monday-Friday, from 9am to 5pm EST Saturday–Sunday).

CDC Customer Service Phones

  • CDC customer service phone number is 1-800-232-4636. Live customer service representatives from CDC are available from 8am to 8pm EST Monday-Friday, Saturday-Sunday closed. (Extended hours for novel coronavirus questions only: from 8am to 11pm EST Monday-Friday, from 9am to 5pm EST Saturday–Sunday).
  • For TTY you need to dial 1-888-232-6348.
  • For Regional Poison Control Centers you need to dial 1-800-222-1222.

CDC Social Networks Customer Service

CDC Live Chat Support

CDC doesn’t offer live chat support. The best way to contact CDC is to call them at 1-800-232-4636.

CDC support e-mail

To contact CDC via e-mail use the following CDC contact form

CDC Help Center

You can find more information about CDC on the CDC Info page.

CDC Opening Hours

Monday 8am to 8pm EST
Tuesday 8am to 8pm EST
Wednesday 8am to 8pm EST
Thursday 8am to 8pm EST
Friday 8am to 8pm EST
Saturday closed
Sunday closed