How to Talk to a Live Person in CRA Customer Service

If you need to speak to a live customer service representative in Canada Revenue Agency (CRA) customer service you need to dial 1-800-959-8281. To speak with a live agent, you need to stay on the line (typical waiting time is about 3-7 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For Covid-19 benefit inquiries, to report suspected fraud and identity theft or to update your personal information press 5.
  • For online services, including unlocking My account press 1.
  • For forms or publications press 2.
  • For registered plans with the tax free savings account press 3.
  • For information about your tax return, your account balance or how to make a payment press 4.
  • Anytime during your call if you want to return to the main menu press the hash # key.

CRA Customer Service Hours

Live customer service representatives from CRA are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.

CRA Customer Support Phones

  • CRA Customer Support Phone is 1-800-959-8281. Live customer service representatives from CRA are available from 8am to 8pm ET Monday-Friday, from 9am to 5pm ET Saturday, Sunday closed.
  • For General information about eligibility or how to apply for the Canada recovery benefits (CRB, CRCB, CRSB) you need to dial 1-833-966-2099.
  • For Hearing impaired/TTY you need to dial 1-888-866-9845. Live customer service representatives are available from 8am to 8pm Monday-Friday, Saturday-Sunday closed.
  • To Order a form you need to dial 1-855-330-3305. Live customer service representatives are available from 6am to 3pm ET Monday-Sunday.
  • To Check tax account balance you need to dial 1-866-474-8272. Live customer service representatives are available from 6am to 3pm ET Monday-Sunday.
  • To Make a payment arrangement for personal income taxes through an automated service you need to dial 1-866-256-1147. Live customer service representatives are available from 7am to 10pm ET Monday-Friday, Saturday-Sunday closed.
  • For Canada child benefit (CCB), and related benefits you need to dial 1-800-387-1193.
  • For Help with online services such as My Account, NETFILE and Represent a Client or family member you need to dial 1-800-959-8281.
  • For Ontario trillium benefit (OTB) payment—including Ontario sales tax credit (OSTC), Ontario energy and property tax credit (OEPTC), and Northern Ontario energy credit (NOEC) you need to dial 1-877-627-6645. Live customer service representatives are available from 8:15am to 5pm ET Monday-Friday, Saturday-Sunday closed.
  • For Help with My Business Account and Represent a Client you need to dial 1-800-959-5525. Live customer service representatives from CRA are available from 8am to 8pm ET Monday-Friday, from 9am to 5pm ET Saturday, Sunday closed.
  • For Individuals and non-resident trusts you need to dial 1-800-959-8281. Live customer service representatives from CRA are available from 8am to 8pm ET Monday-Friday, from 9am to 5pm ET Saturday, Sunday closed.
  • You can get all customer service phone numbers for CRA on the CRA contact information page.
  • For Canada child benefit (CCB), and related benefits you need to dial 1-800-387-1193.
  • cra contact phone number

Canada Revenue Agency Social Networks Customer Service

CRA Live Chat Support

You can start a live chat session with a CRA Support Agent on the CRA Contact Support page. To speak with a live agent, you need to press the “Chat with Charlie” button in the bottom right corner of the page.

CRA support e-mail

CRA doesn’t offer live support via e-mail.

CRA Help Center

  • You can get more information about CRA Customers on the CRA page.

CRA Opening Hours

Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 8pm
Thursday 8am to 8pm
Friday 8am to 8pm
Saturday 9am to 5pm
Sunday closed