How to Talk to a Live Person in Tricare East Customer Service

If you need to speak to a live customer service representative in Tricare East customer service you need to dial 1-800-444-5445. To speak with a live agent, you need to press 1 or say “Beneficiary”, then say “speak with the representative”, after press 7 (for any other questions) and stay on the line (typical waiting time is about 2-3 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are a sponsor, beneficiary or pension say “Beneficiary” or press 1.
  • Hospital, doctors or medical facility say “Provider” or press 2.

Tricare East Customer Service Hours

Live customer service representatives from Tricare East are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.

Tricare East Customer Support Phones

  • Tricare East Customer Support Phone is 1-800-444-5445. Live customer service representatives from Tricare East are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For National Guard and Reserve you need to dial 1-877-298-3408.
  • For Active duty and TRICARE Prime Remote you need to dial 1-877-249-9179.
  • For Warrior Navigation and Assistance Program you need to dial 1-888-446-9627.
  • For Applied Behavior Analysis you need to dial 1-866-323-7155.
  • For DEERS you need to dial 1-800-538-9552.
  • For Fraud and abuse you need to dial 1-800-333-1620.

Tricare East Social Networks Customer Service

  • Tricare East customer service could be contacted via Tricare East Facebook page. Typically Tricare East customer service representative replies within an hour.

Tricare East Mailing Addresses

TRICARE East Region:
PO Box 8923
Madison, WI 53708-8923

TRICARE East Region Claims:
Attn: Corrected Claims
PO Box 8904
Madison, WI 53708-8904

TRICARE East Region Claims:
Attn: New Claims
PO Box 7981
Madison, WI 53707-7981

TRICARE East Region:
Attn: Medical Review
PO Box 7856
Madison, WI 53707-7856

TRICARE East Region:
Attn: Provider Certification
PO Box 7870
Madison, WI 53707-7870

TRICARE East Region:
Attn: Recoupments
PO Box 8967
Madison, WI 53708-8967

TRICARE East Region:
Attn: Program Integrity
PO Box 7460
Madison, WI 53707-7460

Tricare East Fax Numers

  • Appeals: 1-877-850-1046.
  • Customer service: 1-608-221-7536.
  • Corrected claims: 1-608-327-8523.
  • New claims: 1-608-327-8522.
  • Medical review/records (Claims related): 1-608-221-7540.
  • Provider certification (Excludes ABA): 1-608-221-7535.

Tricare East Live Chat Support

You can start a live chat session with a Tricare East Support Agent on the Tricare East Contact page. To speak with a live agent, you need to press the “Start a chat session for beneficiaries” or “Start a chat session for providers” button. Chat is available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.

Tricare East support e-mail

To contact Tricare East via e-mail you need to go to the Tricare East Contact page, press the “Send a secure message for beneficiaries” or “Send a secure message for providers” button, sign in, fill in the form and press the “Send” button.

Tricare East Help Center

Tricare East Opening Hours

Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday closed
Sunday closed