How to Talk to a Live Person in SDG&E Customer Service

If you need to speak to a live customer service representative in San Diego Gas & Electric customer service you need to dial 1-800-411-7343. To speak with a live agent, you need to press 6 or say “Something else” and stay on the line (typical waiting time is about 3-4 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For gas leaks or down power lines press 1 or say “Emergency”.
  • For power outages press 2 or say “Power Outages”.
  • For Billing and Payment matters press 3 or say “Billing”.
  • To start, stop, or reconnect service press 4 or say “Change Service”.
  • For time of use pricing plans press 5 or say “Pricing Plan”.
  • For something else press 6 or say “Something else”.
  • To hear these options again press 7 or say “Repeat”.

SDG&E Customer Service Hours

Live customer service representatives from SDG&E are available from 8am to 5pm PST Monday-Friday.

SDG&E Phone Customer Service

  • SDG&E customer service phone number is 1-800-411-7343. Live customer service representatives from SDG&E are available from 8am to 5pm PST Monday-Friday.
  • For SDG&E gas emergencies you need to dial 1-800-611-7343.

SDG&E Social Networks Customer Service

SDG&E Live Chat Support

You can start a live chat session with a SDG&E Support Agent on the SDG&E live person chat page by clicking the “Start Chat” button. Chat is available from 8am to 5pm PST Monday-Friday.

SDG&E support e-mail

SDG&E doesn’t offer live support e-mail. Best way to contact SDG&E is to call them at 1-800-411-7343.

SDG&E Help Center

You can find more information about SDG&E on the SDG&E Help Center page.

SDG&E Opening Hours

Monday 9am to 5pm
Tuesday 9am to 5pm
Wednesday 9am to 5pm
Thursday 9am to 5pm
Friday 9am to 5pm