How to Talk to a Live Person in Old Navy Customer Service

If you need to contact a live person in Old Navy customer service you need to dial 1-800-653-6289. To speak with a live agent, you need to say “representative” or press 0 and stay on the line (typical waiting time is about 2-3 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • Say “recent order” or press 1.
  • Say “place an order” or press 2.
  • Say “gift card” or press 3.
  • Say “credit card” or press 4.
  • Say “more options” or press 5.
  • Say “representative” or press 0.

Old Navy Customer Service Hours

Old Navy live customer service agents are available from 7am to 1am EST Monday-Sunday.

Old Navy Phone Customer Service

  • Old Navy customer service phone number is 1-800-653-6289. Live customer service agents are available from 7am to 1am EST Monday-Sunday.
  • For orders shipping to destinations outside the United States you need to dial 1-614-744-3908.
  • For customers with hearing impairments you need to dial 1-800-449-4253.
  • For Old Navy Credit Card you need to dial 1-877-222-6868.
  • For Old Navy Visa¬© Credit Card you need to dial 1-866-450-5294.

Old Navy Social Networks Customer Service

Old Navy Mailing Addresses

Mail a letter:
Old Navy Customer Relations
6007 Green Pointe Drive
Groveport, OH 43125

Old Navy Live Chat Support

Old Navy doesn’t offer live chat support. Best way to contact Old Navy is to call them at 1-800-653-6289.

Old Navy Help Center

You can view more information about Old Navy on the Old Navy Support Center page.

Old Navy support e-mail

[email protected]


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