How to Talk to a Live Person in New Balance Customer Service

If you need to speak to a live customer service representative in New Balance customer service you need to dial 1-800-595-9138. To speak with a live agent, you need to press 2 and stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you want to resolve your question by text press 1.
  • If you would like to speak with a representative press 2.

New Balance Customer Service Hours

Live customer service representatives from New Balance are available from 7am to 7pm CST Monday-Friday, Saturday-Sunday closed.

New Balance Customer Service Phones

  • New Balance customer service phone number is 1-800-595-9138. Live customer service representatives from New Balance are available from 7am to 7pm CST Monday-Friday, Saturday-Sunday closed.

New Balance Social Networks Customer Service

New Balance Live Chat Support

You can start a live chat session with a New Balance Support Agent on the New Balance Support page by clicking a “Help” red button. Chat is available 24 hours a day seven days a week.

New Balance support e-mail

New Balance doesn’t offer live support via e-mail.

New Balance Help Center

You can find more information about New Balance on the New Balance Support page.

New Balance Opening Hours

You can find more information about New Balance opening hours on the New Balance Stores Page.