How to Talk to a Live Person in IHSS Customer Service

If you need to speak to a live customer service representative in the In-Home Supportive Services (IHSS) customer service you need to dial 1-888-822-9622. To speak with a live agent, you need to press 1 (for English), then press 7 (for any other inquiries) and stay on the line (typical waiting time is about 10-30 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are enrolled in online services and are experiencing technical issues press 1.
  • If you want to hear information about how to access your electronic timesheets press 2.
  • If you are an SSI/SSP recipient and would like to apply for Cal-Fresh press 3.
  • If you are interested in applying for In-Home Supportive Services press 4.
  • If you are a provider and calling for verification of income press 5.
  • To reschedule reassessment appointment or request a new reassessment press 6.
  • For any other inquiries press 7 or stay on the line.
  • To repeat these options press 9.

IHSS Customer Service Hours

Live customer service representatives from IHSS are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

IHSS Customer Support Phones

  • IHSS Customer Support Phone is 1-888-822-9622. Live customer service representatives from IHSS are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
  • For Apply By Phone you need to dial 1-888-944-4477 or 1-213-744-4477 (Local Number).
  • For Apply By Secure Fax (eFax) you need to dial 1-21-947-4591.
  • For Americans with Disabilities Act (ADA) you need to dial 1-844-586-5550.
  • For Civil Rights Complaint you need to dial 1-562-908-8501.
  • For Safely Surrender Baby you need to dial 1-877-222-9723.
  • For Substance Use Disorder you need to dial 1-844-804-7500.
  • For Welfare Fraud you need to dial 1-800-349-9970.
  • For In-Home Supportive Services (IHSS) Telephone Applications you need to dial 1-888- 944-IHSS (toll-free within Los Angeles County only) or 1-213-744-IHSS.
  • For IHSS Ombudsman you need to dial 1-888-678-4477 (within Los Angeles County only).

IHSS Support Community

You can get the answers to your questions about IHSS on the IHSS Forum page. Community Support representative are available 24 hours a day seven days a week.

IHSS Live Chat Support

You can start a live chat session with a IHSS Support Agent on the IHSS Support page. To speak with a live agent, you need to press the “Chat with an Agent” button in the bottom right of your screen. Chat is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

IHSS support e-mail

IHSS doesn’t offer live support via e-mail.

IHSS Help Center

IHSS Opening Hours

Monday 8am to 5pm
Tuesday 8am to 5pm
Wednesday 8am to 5pm
Thursday 8am to 5pm
Friday 8am to 5pm
Saturday closed
Sunday closed