How to Talk to a Live Person in Esurance Customer Service

If you need to contact a live person in Esurance customer service you need to dial 1-800-378-7262. To speak with a live agent, you need to stay on the line (typical waiting time is about 3-4 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you have a quote or wish to purchase a new policy say “quote” or press 1.
  • For questions or changes to your policy or coverage say “customer service” or press 2.
  • If you have been in an accident or have damage to your home or vehicle and need to file a claim or have questions about an existing claim say “claims” or press 3.
  • If you know your party’s extension say “extension” or press 4.
  • To hear the menu again say “repeat” or press 5.

Esurance Customer Service Hours

Live customer service representatives from Esurance are available from 6am to 12am CT Monday-Sunday.

Esurance Customer Service Phones

  • Esurance customer service phone number is 1-800-378-7262. Live customer service representatives from Esurance are available from 6am to 12am CST Monday-Sunday.
  • For homeowners insurance claims you need to dial 1-866-439-5633.

Esurance Social Networks Customer Service

Esurance Live Chat Support

Esurance doesn’t offer live chat support. Best way to contact Esurance is to call them at 1-800-997-1654.

Esurance Mailing Addresses

Customer Service:
Esurance Customer Service
P.O. Box 5250
Sioux Falls, SD 57117-5258

Corporate headquarters:
Esurance
650 Davis Street
San Francisco, CA 94111

Prior insurance documents:
Esurance Sales Fulfillment
P.O. Box 5262
Sioux Falls, SD 57117-5262

Any other documents:
Esurance Customer Service
P.O. Box 5250
Sioux Falls, SD 57117-5250

Esurance support e-mail

To contact Esurance via e-mail fill the following contact form.