How to Talk to a Live Person in Blue Cross and Blue Shield of Texas Customer Service

If you need to speak to a live customer service representative in Blue Cross and Blue Shield of Texas customer service you need to dial 1-888-697-0683. To speak with a live agent, you need to stay on the line (typical waiting time is about 20-30 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are calling to check the status of your application say “Status” or press 1.
  • If you are an existing member or have recently enrolled say “Member” or press 2.
  • For questions about becoming a new Blue Cross Blue Shield member say “New” or press 3.
  • If you are calling as a healthcare professional say “Healthcare professional” or press 4.
  • If you are calling as a producer say “Producer” or press 5.

BCBS of Texas Customer Service Hours

Live customer service representatives from BCBS of Texas are available from 7am to 8pm CST Monday-Friday, from 8am to 5pm CST Saturday, Sunday closed.

BCBS of Texas Customer Support Phones

  • BCBS of Texas Customer Support Phone is 1-888-697-0683. Live customer service representatives from BCBS of Texas are available from 7am to 8pm CST Monday-Friday, from 8am to 5pm CST Saturday, Sunday closed.
  • For Under 65 New Enrollment you need to dial 1-800-531-4456. Live customer service representatives from BCBS of Texas are available from 8am to 8pm CST Monday-Friday, from 8am to 6pm CST Saturday, from 10am to 2pm CT Sunday.
  • For Under 65 Customer Service you need to dial 1-888-697-0683. Live customer service representatives from BCBS of Texas are available from 7am to 8pm CST Monday-Friday, from 8am to 5pm CST Saturday, Sunday closed.
  • For Medicare Supplement Customer Service you need to dial 1-877-384-9307.
  • For Dental Indemnity USA you need to dial 1-800-820-9994.
  • For PPO/POS/Indemnity Plans and Dental you need to dial 1-800-521-2227. Live customer service representatives from BCBS of Texas are available from 8am to 8pm CST Monday-Sunday.
  • For HMO Blue Texas Plans you need to dial 1-877-299-2377. Live customer service representatives from BCBS of Texas are available from 8am to 8pm CST Monday-Sunday.
  • For HealthSelect of Texas Consumer Directed HealthSelect you need to dial 1-800-252-8039. Live customer service representatives from BCBS of Texas are available from 7am to 7pm CST Monday-Friday, from 7am to 3pm CST Saturday, Sunday closed.
  • For BCBSTX Behavioral Health you need to dial 1-800-528-7264. Live customer service representatives from BCBS of Texas are available from 8am to 6pm CST Monday-Friday, Saturday-Sunday closed.
  • For Magellan Behavioral Health you need to dial 1-800-729-2422. Live customer service representatives from BCBS of Texas are available from 8am to 6pm CST Monday-Friday, Saturday-Sunday closed.
  • For Membership Department you need to dial 1-800-445-2227.
  • For Human Resources Inquiries you need to dial 1-866-977-7378.
  • For Amarillo Sales Office you need to dial 1-806-371-3000 or 1-800-403-4650.
  • For Austin Sales Office you need to dial 1-800-336-5696.
  • For Beaumont Sales Office you need to dial 1-409-896-0100.
  • For Corpus Christi Sales Office you need to dial 1-361-878-1600 or 1-800-442-1685.
  • For Dallas/Fort Worth Sales Office you need to dial 1-800-399-5831.
  • For Houston Sales Office you need to dial 1-713-354-7000.
  • For Lubbock Sales Office you need to dial 1-800-399-5831.
  • For San Antonio Sales Office you need to dial 1-210-558-5100.
  • For Tyler Sales Office you need to dial 1-800-259-3668.
  • For Sales Questions and Additional Plan Information you need to dial 1-888-731-0406.

BCBS of Texas Social Networks Customer Service

BCBS of Texas Mailing Addresses

Blue Cross and Blue Shield of Texas:
1001 E. Lookout Drive
Richardson, Texas 75082

Claims and Correspondence:
Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, TX 75266-0044

BCBS of Texas Live Chat Support

You can start a live chat session with a BCBS of Texas Customer Support Agent on the BCBS of Texas page by clicking the “Ask IVY our virtual assistant” button.

BCBS of Texas support e-mail

  • To contact BCBS of Texas via e-mail you need to go to the BCBS of Texas Support page, scroll down, then press “Ask Question”, fill in the form and press the “Submit” button.
  • For Media questions send an e-mail to [email protected]

BCBS of Texas Help Center

You can find more information about BCBS of Texas on the BCBS of Texas Support page.

BCBS of Texas Opening Hours

Monday 7am to 8pm CST
Tuesday 7am to 8pm CST
Wednesday 7am to 8pm CST
Thursday 7am to 8pm CST
Friday 7am to 8pm CST
Saturday 8am to 5pm CST
Sunday closed