If you need to contact a live person in American Express customer service you need to dial 1-800-528-2122. First of all, you need to say “main menu”, after that say “more option” or press 7, then say “representative” or press 0 and say or enter the last 5 digits your card number. After that, you need to stay on the line and the automated phone system will connect you to a live customer service agent from American Express.
Alternatively you can use the following other available options:
- Say “account balance” or press 1.
- Say “payments” or press 2.
- Say “recent transaction” or press 3
- Say “rewards” or press 4
- Say “replacement a card” or press 5
- Say “update your account information” or press 6
- Say “more options” or press 7
If you say “more options” or press 7 in the above menu you will get the following sub-menu:
- Say “to check if you can use your card” or press 1.
- Say “calling about travel” or press 2.
- Say “question a charge” or press 3
- Say “apply for a card” or press 4
- Say “set up my pin” or press 5
- Say “to cancel a card” or press 7
- Say “to speak to a representative” or press 7
American Express Customer Service Options
American Express Phone Customer Service
- For corporate platinum card member customer service you need to dial 1-800-492-3932.
- For program administrator customer service you need to dial 1-888-800-8564.
- For program managment you need to dial 1-800-238-8087.
- For reporting & data you need to dial 1-800-542-0995.
- For baggage insurance plan you need to dial 1-800-645-9700.
American Express Social Networks Support
- You can contact live customer service representative using American Express Facebook page
- You can also contact live customer service representatives using American Express Twitter
- You can also contact live customer service representatives using American Express Youtube
- You can also contact live customer service representatives using American Express Instagram
American Express Mail
El Paso, TX 79998-1531
Dallas, TX 75265-0448
Bill Payment (Overnight):
Attn: Express Mail Remittance Processing
20500 Belshaw Ave
Carson, CA 90746