How to Talk to a Live Person in American Express Customer Service

If you need to contact a live person in American Express customer service you need to dial 1-800-528-2122. First of all, you need to say “main menu”, after that say “more option” or press 7, then say “representative” or press 0 and say or enter the last 5 digits your card number. After that, you need to stay on the line and the automated phone system will connect you to a live customer service agent from American Express.

Alternatively you can use the following other available options:

  • Say “account balance” or press 1.
  • Say “payments” or press 2.
  • Say “recent transaction” or press 3
  • Say “rewards” or press 4
  • Say “replacement a card” or press 5
  • Say “update your account information” or press 6
  • Say “more options” or press 7

If you say “more options” or press 7 in the above menu you will get the following sub-menu:

  • Say “to check if you can use your card” or press 1.
  • Say “calling about travel” or press 2.
  • Say “question a charge” or press 3
  • Say “apply for a card” or press 4
  • Say “set up my pin” or press 5
  • Say “to cancel a card” or press 7
  • Say “to speak to a representative” or press 7

American Express Customer Service Options

American Express Phone Customer Service

  • For corporate platinum card member customer service you need to dial 1-800-492-3932.
  • For program administrator customer service you need to dial 1-888-800-8564.
  • For program managment you need to dial 1-800-238-8087.
  • For reporting & data you need to dial 1-800-542-0995.
  • For baggage insurance plan you need to dial 1-800-645-9700.

American Express Social Networks Support

American Express Mail

General Inquiries:

American Express

P.O.Box 981531

El Paso, TX 79998-1531

Bill Payment:

American Express

P.O.Box 650448

Dallas, TX 75265-0448

Bill Payment (Overnight):

American Express

Attn: Express Mail Remittance Processing

20500 Belshaw Ave

Carson, CA 90746

How to Talk to a Live Person in American Airlines Customer Service

If you need to talk to a live person in American Airlines customer service you need to dial 800-433-7300 phone number. You will be prompted to say what department you want to be connected to. If you’d like to speak with live customer service representative just “customer service” or “service representative” for each prompt. The system will quickly connect you to a live customer service representative. If you know specific department which can answer your question then you can just say “ticketing”, “reservations”, “change seats”, etc. and the system will connect you to the right customer service department.

American Airlines Customer Service Options

American Airlines Phone Customer Service

Below is a list of phones for American Airlines customer service departmens:

  • Customer service in English language: 800-433-7300 (open 24 hours a day / 7 days a week)
  • Customer service in Spanish language: 800-633-3711 (open 24 hours a day / 7 days a week)
  • Customer service in Portuguese language: 866-824-8717 (open from 6am to 7pm / 7 days a week)
  • Customer service in Japanese language: 800-237-0027 (open Sunday – Thursday from 7am to 12am and Friday – Saturday 7am to 7pm)
  • Customer service in Mandarin Chinese language: 800-492-8095 (open from 7am to 12am / 7 days a week)
  • Customer service for Hearing & speech impaired: 800-543-1586 (open 24 hours a day and 7 days a week)

American Airlines Social Networks Support

American Airlines Mail Support

You can contact American Airlines customer service using mail. To do it address your mail to the following address:
U.S. Mail/Overnight Mail American Airlines Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

American Airlines Customer Service Fax

To contact American Airlines customer service via fax please use following fax number: 480-693-2300