How to Talk to a Live Person in DBS Customer Service

If you need to speak to a live customer service representative in DBS customer service you need to dial 1800-111-1111 or 65-6327-2265 (from overseas). To speak with a live agent, you need to enter your debit or credit number or banking using ID (if you have) and press the hash key or press 1 (if you are not an existing customer), then press *0 (for customer service officer assistance), after press 2 (for credit card) and stay on the line (typical waiting time is about 2-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For lost cards and suspected fraudulent transactions press 1.
  • For waiver request press 2.
  • For cards and cash line application status press 3.
  • For branches information press 4.
  • For self-service options using phone banking pin press 5.
  • For customer service officer assistance press *0.

DBS Customer Service Hours

Live customer service representatives from DBS are available from 8am to 12am Monday-Sunday.

DBS Customer Support Phones

  • DBS Customer Support Phone is 1800-111-1111 or 65-6327-2265. Live customer service representatives from DBS are available from 8am to 12am Monday-Sunday.
  • For Lost Cards and Fraud Reporting you need to dial 1800-339-6963 (from overseas: 65-6339-6963).
  • For POSB Phone Banking and General Enquiries you need to dial 1800-339-6666 (from overseas: 65-6339-6666). Live customer service representatives from DBS are available from 8am to 12am Monday-Sunday.
  • For DBS Wealth Management Phone Banking and General Enquiries you need to dial 1800-221-1111 (from overseas: 65-6221-1111). Live customer service representatives from DBS are available from 8am to 12am Monday-Sunday.
  • For Housing, Car, Renovation & Study loans you need to dial 6333-0033 (from overseas: 65-6333-0033). Live customer service representatives from DBS are available from 9am to 5:30pm Monday-Friday, from 9am to 12:30pm Saturday, Sunday closed.
  • For DBS Phone Banking you need to dial 1800-222-2200 (from overseas: 65-6222-2200).
  • For Post Sales and General Enquiries you need to dial 1606 (from overseas: +65-6221-1606).

DBS Social Networks Customer Service

DBS Live Chat Support

  • You can start a live chat session with a DBS Customer Support Agent on the DBS Support page by clicking the “May I Help You?” red icon in the bottom right corner.

DBS support e-mail

  • To contact DBS via e-mail you need to go to the DBS Form page, fill in the form and press the “Submit” red button.
  • For privacy practices (including for any correction or access request) send an e-mail to [email protected]

DBS Help Center

DBS Opening Hours

You can find more information about DBS opening hours on the DBS Locator Page.