If you need to speak to a live customer service representative in Metro PCS customer service you need to dial 1-888-863-8768. To speak with a live agent, you need to say “I don’t have an account” or press 1, then say “Tell me about Metro”, after say “Tell me more” and stay on the line (typical waiting time is about 1-5 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- Enter your 10-digit Metro phone number starting with the area code. If you don’t know your number press 1.
- If your phone is lost or damaged press 2.
- If you’re new to Metro and don’t have an account yet press 3.
Metro PCS Customer Service Hours
Live customer service representatives from Metro PCS are available 24 hours a day seven days a week.
Metro PCS Customer Service Phones
- Metro PCS customer service phone number is 1-888-863-8768. Live customer service representatives from Metro PCS are available 24 hours a day seven days a week.
Metro PCS Mailing Addresses
For payments use:
PO Box 5119
Carol Stream, IL 60197-5119
For general question use following mailing address:
PO Box 601119
Dallas, TX 75360
Metro PCS Live Chat Support
Metro PCS doesn’t offer live chat support. The best way to contact Metro PCS is to call them at 1-888-863-8768.